University of Lancashire
Student Casework Operations Lead
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£50,253 - £58,225 per annum
Preston Campus
Job Reference 0728-26-R
When you work for the University of Lancashire, you’ll be part of a thriving community of talent that’s united in a common commitment to transform lives. We do this by delivering an outstanding educational experience and creating prosperity and opportunity in the communities we serve. Whatever your role, you’ll be playing a vital part in helping us achieve our vision.
About the role:
We are looking for a strong leader to provide leadership and direction of the Student Casework function at the University of Lancashire.
The role of Student Casework Operations Lead within the Academic Registry will lead the development, promotion and implementation of policies and procedures relating to Student Complaints, Student Disciplinaries, Fitness to Practice, Academic Misconduct and Appeals.
The postholder will provide leadership of the student casework function, providing expert advice and guidance to senior colleagues and Investigating Officers across the University, and promote a culture of learning from case findings and outcomes to enhance the student experience. As a member of the Academic Registry, reporting to the Director of Student Casework and Placement Learning, you will work closely with other professional services managers and academic leaders to deliver service excellence and deliver organisational change.
About you:
- Experience of leadership and management in higher education and a commitment to continual improvement are essential, along with experience of drafting policies and procedures.
- Candidates should have a track record in managing successful teams and developing a positive and inclusive culture.
- An undergraduate degree or equivalent experiential learning is required for this role.
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For enquiries or to arrange an informal discussion about the role please contact Mandy Dunbar; Director of Student Casework & Placement Learning.
Use of AI in applications: We want to understand your genuine interest in the role and artificial intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience and the written elements of your application should accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Closing date: Sunday 18 October 2026 at 11.59pm.
What we can offer you:
We have a fantastic package of rewards and lifestyle benefits – from an attractive annual leave entitlement to access to a comprehensive employee benefits platform which includes a 24/7 online GP.
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Our people are our most important asset. We’ll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you’ll be making a positive difference to other people’s lives.
About us:
We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.
The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our Safeguarding page.
Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.
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