Providing support at an accommodation village to assist future students attending the Undergraduate Open Days. Helping with directions, viewing show flats and providing information about living on campus.

Main Duties

• Assisting future students and their guests to view accommodation at the University’s accommodation villages and will be based at either The Vale Village or Pritchatts Park Village
• Assisting with set up and pack down, including moving furniture and equipment
• Providing correct information and answering questions accurately to help inform visitors and to comply with the Competition and Markets Authority (CMA) regulations
• Following Health and Safety, Child Protection, Safeguarding and Code of Conduct guidelines

Required Knowledge, Skills, Qualifications & Experience

• Currently undertaking academic study at the University of Birmingham or about to graduate
• To have lived in the University’s accommodation or have a good knowledge of their locations
• English as a first language standard, plus a good standard of written English
• Able to show diplomacy and initiative to deal with a variety of people and situations
• Enthusiasm for student life and university study
• Able to take initiative and resolve problems when needed
• Approachable with the desire to help others
• Excellent interpersonal and communication skills
• Professional approach to work, i.e., organised, punctual and reliable

Further Details

• Many roles require students to work outside and stand for long periods of time
• Applicants must have lived in the University’s or partner accommodation (ideally during their first year of undergraduate study) or have a good knowledge of their locations
• Successful candidates must be willing to prepare in advance for their role if they do not currently have all the knowledge required
• Successful candidates will be required to work for 7 – 8 hours per day between the times of 8.00 am and 4.30 pm. There will be staggered start and finish times
• Prior to working at the event, successful applicants must sign in to watch a recorded briefing. This will allow workers to be brought up-to-date with accommodation information (in accordance with CMA regulations) and is for us to comply with our risk assessments and health and safety guidelines. Once completed, they will be entitled to claim an additional 1-hour payment to be added to the total hours worked.

For any informal queries, please contact Rebecca Sterling-Duberry (R.Duberry@bham.ac.uk)

Important Information

The University of Birmingham restricts all students to working up to 20 hours per week during term time for a maximum of 13 consecutive weeks. If your application is successful and your course does not follow the usual academic term timetable (e.g., PGT, PGR or PhD student), you and your supervisor must formally agree vacation periods if this role exceeds 20 hours per week. In addition to this, please be aware if you are an international student you will be required to apply to the Registry for the appropriate authorised absence.

You are only eligible to apply to this role if you are a current University of Birmingham student. If you are not a University of Birmingham student your application will not be considered.

To work you will need to carry out a right to work check. These checks will need to be completed prior to work commencing.

Regarding the use of AI in applications, we review hundreds of applications and shortlist candidates based on their unique perspective, motivations and potential. Cover letters generated through, or edited by, AI tools (e.g., ChatGPT or CoPilot) are easy to identify. They produce generic answers and will not score highly enough to progress. You may use AI tools for research, but all written content in your application must be your own work. Authenticity and originality are key to standing out in this process.

Due to the high volume of applications we receive, we’re unable to contact all applicants individually. You can check the progress of your application by logging into the Worklink jobs portal using the same email address you used to apply. If you haven’t heard back within six weeks of the closing date, please assume your application has been unsuccessful.