Student Engagement and Finance Officer (Maternity Cover)

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Application Deadlines

• Closing Date: 28/08/2026
• Interview Date: 07/09/2026

Please note that an Enhanced Disclosure from the Disclosure and Barring Service (DBS) is required for this position. The successful applicant will be required to give consent to check their criminal record status through the DBS. Information will be kept in strict confidence. Your offer of appointment will be subject to the University being satisfied with the outcome of this check.

If you are invited to interview for this role, you will need to provide evidence of your eligibility to work in the UK and if on a visa, current visa and status.

BNU is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process.

Job Description

Job Title: Student Engagement and Finance Officer (Maternity Cover)

Faculty/Directorate: Directorate for Student Success

Grade: E

Location: High Wycombe (May be required to cover all campuses)

Hours: 37

Responsible to: Senior Finance Officer

Responsible for: Ensuring the best student experience is consistently delivered across all three campuses. Supporting the team and wider stakeholders.

Job Purpose

The Student Engagement and finance officer is the first point of contact for students seeking advice and information. They will work as an embedded and fully collaborative member of the student wellbeing team while assisting the senior student finance officer in maintaining and implementing all BNU bursaries and financial support. The post-holder will provide effective, professional guidance, advice, signposting and sensitive support to students who are experiencing wellbeing difficulties affecting their ability to study. Providing appropriate guidance in a range of areas including enrolment and registration, financial support, disability and wellbeing concerns, course-related enquiries, and general administrative matters, making onward referral to other parts of the Directorate, Schools or University as appropriate.

Main Duties & Responsibilities Of The Role

• Provide positive, action orientated customer service as first point of contact for students
• Efficiently assess the student’s need(s) or issue(s) to enable appropriate onward referrals to other parts of the Directorate, Schools or University as appropriate.
• Provide appropriate short-term support in the event of a student reporting a serious wellbeing issue.
• Assist the senior finance officer in maintaining and implementing bursaries and financial support offers including;
• Provide training and guidance to other Engagement officers in the team where appropriate
• Liaise with internal and external stakeholders to promote the universities financial support and bursary offers
• Assist in maintaining the information related to appropriate areas on the University website, systems, informative materials E.G leaflets/posters
• Provide appropriate advice, guidance and information in areas including (but not limited to); enrolment and registration, financial support, disability and wellbeing concerns, course-related enquiries, and general administrative matters
• Disseminate a range of information and guidance materials available to students.
• Assist in the maintenance of appropriate records and information statistics in relation to the frontline service
• Work as a team to ensure that the Student Engagement Officer function at other campuses when required, including offering a virtual advice service
• Support the University during events and busy periods, including graduation, enrolment, clearing and Bucks Welcome.
• Support transition activities such as Bucks Welcome and co-ordination of joining instructions.
• Comply with relevant legislative and other requirements (e.g., the Data Protection Act 2018 and GDPR; Health and Safety; UKVI; and Equality and Diversity) in all working practices
• Such other duties temporarily or on a continuing basis, as may reasonably be required.

PERSON SPECIFICATION

E - Essential D = Desirable A = Application T = Test I = Interview

Education, Qualifications & Training

E / D

Means of Testing

Good general education to GCSE “A” Level and beyond

E

A

Knowledge & Experience

E / D

Awareness of financial support available to students in higher/further education

E

A/I

Good knowledge of general administration

E

A/I

Familiarity with office and University procedures and systems

E

A/I

Methodical approach to work and attention to detail

E

A/I

Skills

E / D

Good working knowledge of Microsoft Office

E

A

Special Requirements

E / D

Positive, upbeat approach to assisting others

E

I

Willingness and ability to travel to off-site locations

E

I

Willingness and ability to work occasional weekends

E

I

BBF

Delivering excellent service

Friendly helpful approach when dealing with all stakeholders

Working together