Student Engagement Lead

Help us use insight, partnership and innovation to improve student engagement and attendance

At the University of Surrey, we're committed to creating an exceptional experience for every student. As we continue to invest in improving our services, systems and ways of working, we're looking for an experienced and forward-thinking Student Engagement Lead to join our Chief Student Office.

This is a fantastic opportunity to play a key role in developing and embedding the University's approach to student engagement and attendance. Working closely with the Student Life Continuous Improvement Manager, academic colleagues, professional services and the Data and Systems Lead, you'll use high-quality data, analysis and evaluation to identify opportunities, inform decision-making and support interventions that improve outcomes for students.

You'll help build the evidence base for effective engagement practice across the University, translating complex information into clear, credible and actionable insight. Your work will contribute directly to improving continuation, progression and attainment, ensuring that students are supported to succeed throughout their journey at Surrey.

Nestled amongst the rolling hills of the Surrey countryside, we offer market-leading benefits and a role in which you can make a real impact on people's lives.

We value, empower and support every member of staff to get the best out of your unique talents, so you'll be rewarded with a generous salary, 32 days holiday PLUS Bank Holidays, an industry-leading pension of up to 30%, salary sacrifice benefits, work-from-home opportunities and a unique and vibrant working environment on campus.

The Role

You'll Lead The University's Student Engagement And Attendance Activity, Ensuring That Monitoring, Analysis And Improvement Work Is Evidence-based, Student-centred And Aligned To Institutional Priorities. As a Key Member Of The Continuous Improvement Team, You Will

• Own and continuously develop the University's student engagement and attendance platform, working alongside the Data and Systems Lead to ensure data is accurate, timely, well structured and effectively used across the institution.
• Lead robust analysis of engagement and attendance data to identify patterns, trends, risk indicators and key points in the student lifecycle where disengagement is most likely.
• Translate analysis into practical and actionable insight for Student Success Coordinators, Student Support Coordinators, academic colleagues and institutional leaders, providing regular reports and evaluations on the impact of engagement interventions.
• Act as the University-wide subject matter expert on student engagement and attendance monitoring, advising academic schools and professional services on effective, evidence-based approaches, processes and guidance.
• Build the credible evidence base linking engagement and attendance activity to continuation, progression and attainment outcomes, using insight to influence institutional practice, policy, resourcing and targeted improvement projects.
• Work with Strategic Planning, academic colleagues and relevant compliance teams to ensure that engagement and attendance practice meets regulatory and sector obligations, including visa and attendance monitoring requirements.
• Embed student voice into engagement and attendance activity, ensuring students have meaningful input into how engagement is monitored, understood and supported.
• Maintain up-to-date knowledge of sector practice and emerging approaches to engagement analytics, policy and processes, bringing new thinking to the University's approach and working with colleagues to embed and evaluate improvements.