City St George's, University of London
Student Engagement Officer ( Redeployee Only )
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
(Redeployee Applicants Only)
Please note: This role is only open to redeployees at City St George's. Applications from individuals who are not redeployees will not be considered at this time.
To apply, please email your CV and cover letter to RecruitmentCoordinators@citystgeorges.ac.uk with the job title and reference number, demonstrating how you meet the essential criteria outlined in the person specification.
About the Institution
City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.
Our research is engaged, at the frontier of practice and has a positive impact on the world around us.
Purpose
The Student Engagement Officer supports student success and student visa requirements by monitoring and promoting academic engagement and attendance in line with University and School policies.
The role focuses on early identification of disengagement or barriers to participation in teaching and learning, using engagement data, attendance data, and learner analytics to support timely, practical interventions.
Working collaboratively with academic colleagues, academics, and professional services teams, the postholder provides general engagement support to help students remain connected to their studies, understand academic expectations, and navigate University processes and any visa requirements.
The postholder also provides specific support to students requiring reasonable adjustments to engage with their studies. Where concerns extend beyond academic engagement, the role works in partnership with specialist services to ensure students are supported appropriately.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
A core element of the role is to support the consistent operation of engagement monitoring systems and case coordination at School level, ensuring accurate record-keeping, effective communication, and alignment with engagement and reporting requirements. Through early intervention, structured follow-up, and cross-team collaboration, the Student Engagement Officer contributes to improved progression, retention, and an inclusive student experience, particularly for students from under-represented groups as outlined in the Access and Participation Plan.
The role works with relevant Heads of Profession and Communities of Practice relating to Engagement to ensure that academic standards and student experience, and all related visa compliance work are delivered to a common standard in line with set strategic priorities, standards, policy and practice.
Responsibilities
- Play an important role in helping the School deliver an outstanding student experience by coordinating key support and engagement processes, working in partnership with colleagues across the University, and ensuring students can access the support they need at the right time.
- Provide a professional, supportive, and inclusive service to students, ensuring interactions are timely, accurate, and sensitive to individual circumstances.
- Act as a first point of contact for reasonable adjustment and engagement related queries, responding in a calm and solution-focused manner.
- Proactively identify barriers to student engagement.
- Monitor student engagement, attendance, and learner analytics to identify students who may require support.
- Coordinate engagement-related casework, follow-up actions, and communications, maintaining accurate records and ensuring compliance with University policies and visa requirements.
- Provide guidance on Student Support Plans and reasonable adjustments, signposting students to specialist services where appropriate.
- Build effective relationships with academic and professional services colleagues, contribute to School-wide engagement initiatives, and support continuous improvement of processes that enhance student success and retention.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Requirements
- Experience of providing high-quality student, customer, or administrative support in a complex environment.
- Excellent organizational, communication, and interpersonal skills.
- Ability to manage competing priorities and handle sensitive situations professionally.
- Strong data management and analytical skills.
- Confidence using digital systems and Microsoft Excel.
- Ability to work collaboratively, exercise sound judgement, maintain confidentiality, and support inclusive practices and reasonable adjustments.
Closing date for applications: Sunday 16th August 2026 at 11:59pm
Interviews: Scheduled to take place on TBC
Selection Process: The selection process will involve an interview and an assessment/exercise/presentation. Further details will be confirmed at the interview stage.
Benefits
City St George’s offers a sector-leading salary, pension scheme, and benefits including a comprehensive package of staff training and development.
Equality, Diversity, and Inclusion
City St George’s, University of London is committed to promoting equality, diversity, and inclusion in all its activities, processes, and culture for our whole community, including staff, students, and visitors.
We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation, and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.
The University of business, practice, and the professions
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills