Student Experience Officer

Contract Type: Full Time, Fixed term (2 years)

Location: Leeds, Leeds International Study Centre (On-Site) Salary: up to £26,520 per annum

The Student Experience Officer’s role is to provide a high level of administrative and operational service within the ISC, both online and face-to-face.

The post holder will be responsible for the delivery of services and processes enabling the site to function effectively: This will require good people skills and a high level of administrative ability. The post holder will deliver a reception service, respond to routine student enquiries and become a skilled user of internal student records system. The post holder will be required to ensure the accurate recording of data required for student records.

ABOUT THE ROLE

Support the centre with a variety of data and operations tasks related to the effective running of the ISC, which may include but are not limited to:

• Ensuring the smooth running of the reception and other student-facing environments to deal with general student queries – face to face, on the VLE, by email and phone
• Provide a help-desk service to students offering general advice, assistance and sign-posting for example on local and travel information, help with opening bank accounts, issue confirmation letters, ID cards, letter requests, Student cards, complaints process etc.
• Working as part of a team to deliver student activities and events, organising student representative or ambassador meetings, providing support to team members carrying out the activities and ensuring venues, catering/refreshments, and equipment are booked as appropriate
• Assist with termly checks of furniture, clocks, classroom provision for the teaching of its students
• Be actively involved in student registration at all intake points to ensure student records are updated, relevant documentation uploaded
• Support late arrivals with registration and orientation processes
• To ensure data is uploaded and updated as required within the student information system
• Keep accurate up-to-date visa and compliance records, chase outstanding compliance and other documentation.
• Assist colleagues to contact absent students and inform parents and agents when necessary.
• Liaise with central teams to update student bookings with Study Plan changes, including booster classes and exam resits.
• Update student progression data on student information system.
• Ensure student reports are accurate and timely.
• Assist with the release of assessment screens termly.
• Assist with invigilation of assessments as required.
• Assist with the verification process of assessments.
• Assist with the security, collation, distribution, collection and archiving of assessments, examination scripts and documentation.
• Working as part of a team to ensure professional and timely information and reporting is released to external stakeholders including: parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, partner university
• Participate in any agent visits or marketing of the centre
• Provide resources and support for other teams, as required
• To provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods
• To carry out any duties, as reasonably required by the Centre Management team