Unite Students
Student Experience Team Member
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Lead with heart. Create a home. Make an impact.
Location: Glasgow West
Contract Type: Permanent
Working hours: 35 hours per week, working 5 days out of 7 between the hours of 7am and 10pm. Weekends will be required on a rota basis.
Salary: £24,733 + bonus + benefits
As a Student Experience Team Member, youll play a key part in delivering an outstanding student living experience and overseeing daily operations for your property. Youll work closely with Student Experience Managers, facilities and housekeeping teams, ensuring your team provides excellent service and maintains a safe, welcoming environment. Leading by example, youll support students as they settle into university life, resolve day-to-day issues, and drive operational efficiency to meet performance goals. Every shift brings something different from coaching and supporting your team across multiple sites, to managing emergencies or stepping in as the duty manager. Youll balance leadership with hands-on problem-solving, keeping things running smoothly and your team feeling supported every step of the way.
Your background
You dont need to fit a box or follow a traditional path - what matters most is your mindset. Were looking for curiosity, openness to learning, and the drive to make a difference. Whether youre solving problems, leading change, or supporting our students day-to-day, its your attitude and approach that will help shape something bigger.
To Be Successful In This Role, You Will
- Bring a people-focused, supportive approach to leadership.
- Be able to guide and motivate others, even in challenging moments.
- Stay composed and solutions-focused in fast-moving or high-pressure situations.
- Have previous experience managing a team, including supporting performance, wellbeing, and development.
- Preferably, have previous experience in customer service, hospitality, accommodation, retail roles - but this isn
t essential. Whats most important is your ability to connect and act with integrity. - Exceptional communicator who listens actively, conveys ideas clearly, and uses appropriate tone and language in all interactions.
- Collaborative team player who respects diversity and works well both independently and with various internal stakeholders.
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A background in hospitality or retail would be ideal, as it equips you with valuable experience in customer service, team leadership, and operational environments.
Why it`s great to work with us!
In this values-led organisation, youll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, well help you build skills, confidence and a career you`re proud of.
We Believe That Everyone Thrives When They`re Able To Bring The Best Version Of Themselves To Work
So, alongside a competitive salary, we`ve built a culture and a reward package to support you in bringing your full, authentic self to work, including
- A performance-related bonus paid twice a year
- 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent)
- A generous pension scheme where contributions between 4% and 11% depending on how much you save
- Life assurance worth 4 times your salary
- Share save scheme giving you access to purchase Unite Students shares at a discounted rate
- Enhanced Family Leave - including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Medicash (Health Cash Plan) - access to claim back the cost of routine and medical care, such as dental, optical, physio, etc.
- An Employee Assistance Programme (EAP) to ensure that you`re supported as much as possible when you need it
- Free volunteering day per year to make a difference!
- Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium
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There`s even more to enjoy - find the full benefits package on our careers page.
Alongside all these great benefits to support you, we also want to ensure that were supporting your family too. Youll also have access to 20% student rent at any of our direct let properties for your children, siblings, their children, or any student of depends on you!
Once youve joined us, youll also gain access to an extensive suite of essential learning to get you ready to take on your day to day, as well as wider catalogue to explore and elevate yourself and your career!
If youre expecting ordinary, then think again. Were us, were different - and were proud of it. How far you could go? Join us and find out.
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