Regent College London
Student Finance Officer
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Job Description
Overall purpose
We are recruiting for a Student Finance Officer on a permanent basis. The role will be hybrid and the successful candidate will have ideally have experience working in the Education sector and have experience chasing student debt.
Specific duties and responsibilities
- Provide accurate and up-to-date financial guidance to students and potential students regarding student loans.
- Support students on their Student Finance application.
- Administer the payment of Student Support Funds and keep up-to-date records of the resulting financial transactions.
- Work to resolve any queries students may have with their student loan accounts.
- Deal with various SLC change of circumstances.
- Reconcile all funds distributed and provide management information as requested.
Additional Duties
- N/A
Essential Requirements
- Must be able to work flexibly in a team
- Experience working in a busy office or experience working in administration
- Provide excellent customer care for the department, including advice to internal and external customers
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Person Specification
Essential
EXPERIENCE & PERSONAL QUALITIES
- Experience of managing, presenting and maintaining complex data
- Significant experience of working with the public in an environment where good customer care is a guiding principle
- Experience of liaison with colleagues in various departments and levels across an organisation
- Excellent organisational skills and time management
- Highly numerate
- Ability to supervise staff
TECHNICAL KNOWLEDGE & SKILLS
- Support the delivery of an efficient and effective administrative, financial systems and procedures for the student financial administration to ensure the accurate, complete and timely processing of applications and payments
- Publicise student finance systems and procedures with curriculum and other support staff to ensure correct guidance is given on funding available
- Produce regular reports for the management on the distribution and effectiveness of funds and to advice on development and resource needs
- Ensure the smooth running of the student finances within the best practice of customer care
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EDUCATION & PROFESSIONAL QUALIFICATIONS
- Must have at least 5 GCSE’s including Math's & English
Desirable
- Experience of working in a student finance related environment
- Will need to be able to work under pressure and resilient.
- Experience of project work
- Wants to pursue a long-term career in Student Finance
- Experience in the Education sector
- Experience chasing student debt
Compliance Statement
Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.
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