University Centre West Anglia
STUDENT & FINANCIAL SUPPORT SUPERVISOR
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Student & Financial Support Supervisor
Location
Kings Lynn
Job Type
Permanent / Full Time
Industry
Education and Training
Salary
£29,534 - £31,629 Per Annum
Expiry
Fri, Aug 21, 2026, 08:31 AM
Job Description
JOB TITLE
Student and Financial Support Supervisor
LOCATION
King's Lynn campus (with semi-regular travel to other campuses)
HOURS
37 hours per week (Monday - Thursday: 8.30am - 5pm, Friday: 8.30am - 4.30pm)
SALARY
£29,534 - £31,629
We’re looking for a compassionate, person-focused and flexible leader to oversee our Student and Financial Support team. You’ll understand that great learner support starts with listening to the individual, rather than simply applying the same process to everyone, and you’ll be confident finding fair and practical solutions that help learners overcome barriers and succeed at college.
You'll manage a team of five who provide a friendly first point of contact for learners, applicants, parents and carers, supporting them with enrolment, financial support, transport, equipment, course enquiries and other practical aspects of college life. They assess financial support applications, process enrolments and payments, arrange travel passes and essential equipment and work closely with curriculum and student support colleagues to ensure help reaches those who need it most. The team also manages enquiries and enrolments for our adult tailored learning provision: a varied programme of courses designed to help adults develop a new skill, explore an interest or take up a new hobby.
You’ll provide clear and supportive leadership to the team while overseeing these services across the college. This includes coordinating enrolment activity, managing student support budgets, making balanced decisions in exceptional circumstances and ensuring processes remain fair, consistent and compliant. Part of the role will be to ensure curriculum staff are fully aware of the support that the team can offer their learners by attending faculty staff meetings or "golden hours" and regularly keeping in touch with programme managers. During the summer, your team will grow temporarily as you recruit and manage casual staff to deliver enrolment activity across our campuses. You’ll ensure that every learner receives a welcoming and positive first experience of the college, while maintaining accurate records and compliance with funding rules.
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This is a varied and rewarding role for someone who is approachable, organised and comfortable balancing numerous priorities. We're not necessarily looking for someone who has previous management experience; what is important is your ability to communicate, lead by example, use sound judgement and demonstrate your skills to create a responsive service that genuinely puts our learners first.
Benefits
We offer an excellent package including a generous annual leave allowance of 30 days per year for support staff, plus five College closure days, plus Bank Holidays (pro-rata for part-time), fee waivers on some College courses, a contributory pension scheme with the Local Government Pension Scheme, discounts with local businesses and access to a cycle to work scheme. CWA focusses on staff well-being and utilises both internal and external resources, such as a well-being committee and access to a free and confidential Employee Assistance Programme as well as comprehensive training and development.
Job share opportunities are available for the right candidates.
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To apply online or to view all our current vacancies please visit www.cwa.ac.uk.
For further information specific to the role, or to arrange a visit please contact Lucas Cooper, Head of Admissions, Careers & Business Support, on Lucas.Cooper@cwa.ac.uk
Application Details
Closing date for receipt of all applications: Sunday 9th August at 23:59pm
Interviews are provisionally scheduled for Wednesday 19th August
Applicants are expected to ensure their applications are written in their own words.
We reserve the right to use an AI checker on any application.
Please note that all interviews are conducted face to face, we are unable to facilitate online interviews.
CWA are a Disability Confident employer and offer a guaranteed interview scheme for disabled candidates who meet all of the essential criteria for a role. We would encourage you to disclose any disabilities and whether or not you wish to be considered under this scheme.
CWA is committed to safeguarding and all staff appointments are subject to satisfactory references and enhanced DBS checks. You will be required to provide references and undertake an enhanced Disclosure and Barring Service Check as well as a barred list check. All shortlisted candidates will be subject to an online search.
This post is exempt from the Rehabilitation of Offenders Act 1974 but Exceptions Order may apply.
Full details of our Safeguarding Child and Vulnerable Adult Protection policy can be found at Policies (cwa.ac.uk).
CWA reserves the right to close this vacancy early should sufficient suitably qualified applications be received prior to the closing date.
No agencies please
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