Wigan & Leigh College and University Centre
Student Liaison Officer
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Department: Head of Studies
Employment Type: Full Time
Location: Wigan & Leigh College
Compensation: £19,498 - £20,192 / year
Description
37 Hours per Week, Permanent
Term Time Only, 40 Weeks per Year
Follow up. Remove barriers. Help students stay engaged and succeed.
Attendance matters.
When students attend, arrive on time and stay engaged, they give themselves the best chance of success. When things start to slip, the right contact at the right time can make a real difference.
As our Student Liaison Officer, you’ll be part of the Head of Studies team, supporting students to improve attendance, punctuality and engagement.
You’ll monitor daily attendance, follow up absences and work with students, parents, carers and colleagues to address barriers to learning. You’ll use college systems and data to spot patterns, track actions and support timely intervention.
This is a role for someone who is organised, confident and proactive. You’ll need to communicate clearly, manage competing priorities and keep accurate records. You’ll also need to understand that attendance work is not just about chasing absence. It is about helping students build routines, access support and stay connected to college.
What you’ll do
- Monitor daily attendance and punctuality.
- Follow up absences quickly and appropriately.
- Contact students, parents and carers to support attendance and engagement.
- Work with students to understand and address barriers to learning.
- Use college systems to record contact, actions and outcomes accurately.
- Track patterns in attendance, punctuality and engagement.
- Provide updates and reports to the Head of Studies and relevant colleagues.
- Work with Personal Tutors, Heads of Department, Student Services and curriculum teams.
- Refer students to internal or external support services where appropriate.
- Contribute to safeguarding processes and escalate concerns promptly.
- Support learner voice, engagement activity and continuous improvement where required.
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What you’ll bring
- GCSE English and maths at Grade C/4 or equivalent.
- Level 2 Business Administration qualification, or equivalent, or willingness to achieve this within probation.
- Experience in education, administration, student support, customer service or a similar environment.
- Strong interpersonal and communication skills.
- Good organisation and the ability to manage competing priorities.
- Confidence using systems, reports and data to manage work.
- The ability to follow procedures and implement agreed actions.
- A proactive approach to resolving issues.
- Experience working with young people, students, parents or carers would be helpful.
- Experience supporting attendance, engagement or wellbeing would be an advantage.
What You’re Like
- Organised: You keep records, contacts and follow-up under control.
- Persistent: You follow up concerns and keep things moving.
- Clear: You communicate expectations and information in a straightforward way.
- Supportive: You understand that attendance concerns can have different causes.
- Proactive: You spot patterns and act early.
- Calm: You respond positively to challenge and busy periods.
- Collaborative: You work well with tutors, curriculum teams and support colleagues.
- Student-centred: You want students to attend, engage and succeed.
Essentials
- You’ll need an enhanced DBS check. If you get the job, we’ll do this for you.
- You’re committed to safeguarding and inclusion.
- You can travel across college sites when required.
- You’re flexible and willing to work occasional evenings, weekends or bank holidays when college activity requires it.
- You’re willing to undertake continued professional development.
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Why work with us
At Wigan & Leigh College, attendance and engagement are everyone’s business.
As a Student Liaison Officer, you’ll help students stay connected to learning. You’ll work with students, families and colleagues to follow up concerns, remove barriers and support better routines.
Your work will help students feel noticed, supported and expected to succeed. It will also help curriculum teams respond early when engagement starts to change.
You’ll join a Head of Studies team that plays an important role in student success, wellbeing and progression.
Great people. Change lives.
Time to recharge
- Generous annual leave entitlement, including bank holidays, depending on your role
- Family-friendly leave policies
Wellbeing as well as work
- 24/7 Employee Assistance Programme
- Medicash healthcare plan
- Occupational health support
- Confidential counselling
- Specsavers eye test vouchers
- A culture where people look out for each other
Financial peace of mind
- Local Government Pension Scheme
- Salary sacrifice schemes, including Cycle to Work and buy tech
- Railcard and Tusker Green Car Scheme
- Local and national discount schemes
Clear progression routes
- Ongoing professional development
- Opportunities to build experience across attendance, student support and engagement
- Opportunities to step up, specialise or move across college teams
- Leadership pathways
Read More About Our Benefits.
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Student Liaison Officer. Apply now.
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