ARU London
Student Liaison Officer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Salary: £26,000 – £29,000 + OTE
Location: East India Docklands, London
Contract: Full-time, Permanent
Industry: Higher Education
About Us
At ARU London, supporting students is about more than processing applications. It is about making sure every applicant receives the guidance, communication and support they need to move confidently through their journey into higher education.
We are looking for a Student Liaison Officer to join our Recruitment team and play an important role in supporting prospective students from application through to enrolment.
This is a student-facing role requiring someone who is organised, approachable and experienced in supporting students through the application process. A strong understanding of Student Finance England and the student finance application process is essential, as you will regularly support applicants with finance-related queries and applications.
You will work closely with applicants, Education Consultants, Admissions and other internal teams to ensure applications progress smoothly, outstanding actions are followed up and students receive a professional and supportive experience throughout.
If you are patient, proactive, knowledgeable about Student Finance and motivated by helping students overcome barriers during the application process, we would love to hear from you.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Be Doing
- Acting as a key point of support for applicants throughout the application and admissions process.
- Supporting students with Student Finance applications and related queries.
- Helping applicants understand the Student Finance process, what information or evidence may be required and the next steps they need to take.
- Following up with students regarding outstanding Student Finance actions where required.
- Responding to applicant enquiries by phone and email in a warm, timely and professional manner.
- Supporting applicants with personal statements, application forms and required documentation.
- Tracking applications and keeping student records accurate and up to date on the CRM.
- Carrying out quality checks on applications and documents before they are submitted to Admissions.
- Working closely with Admissions to resolve missing information and support eligibility checks.
- Following up with applicants who have outstanding documents, incomplete applications or actions still to complete.
- Helping students understand each stage of their application journey.
- Maintaining clear and accurate records of applicant conversations, progress and outstanding actions.
- Handling applicant questions and concerns calmly and professionally.
- Escalating more complex Student Finance, Admissions or application cases to the appropriate team when required.
- Supporting the wider Recruitment team with administrative tasks that help reduce delays and improve the student experience.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Full Job Description
Interested?
If you have experience supporting students with Student Finance and higher education applications and are looking for a role where you can make a genuine difference to the student journey, we would love to hear from you.
If you’re interested, please upload your CV
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location