University of Suffolk
Student Life Assistant
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Hours: Permanent, part time, 22.2 hours per week (0.6 FTE). Shift Pattern - Wednesday - Friday 8:45-5pm
Salary: Band 1 (non-negotiable), £24,522 to £25,249 per annum, pro rata (pay award pending)
About The Post
The Student Life Assistants are the dynamic and welcoming first point of contact and public face of the University providing excellent frontline customer service to all visitors, prospective and current students, and staff. Through in-person and digital communications the team provide a wide range of information and guidance.
Student Life Assistants will have excellent communication and interpersonal skills. They will deliver accurate, inclusive, and timely information, advice, and guidance (IAG) on a wide range of topics in a way that reflects and respects the diverse needs of our student body and the wide range of visitors to the university.
About The Team
The Directorate of Student Life enhances the student experience of all learners by providing support, resources, and opportunities for personal and academic growth. Student Services provide frameworks for students to engage with their studies, while welfare focused services underpin a supportive, safe, and enriching environment which meets the expectations of stakeholders.
The Student Centre and Reception is the first point of contact for prospective students, current students, internal stakeholders, and the general public to receive advice, assistance, and support.
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About You
You will have a high level of accuracy and attention to detail with an ability to manage multiple tasks or activities at one time. You will have experience of dealing with a range of customers in a busy environment and provide excellent customer service.
If you feel that you could make a positive contribution within this new opportunity, then we would love to hear from you! Please refer to the full job description for the exact shift pattern and further details on the job responsibilities and requirements.
Benefits
- Generous annual leave entitlement of 25 days for Bands 1-4 and 30 days for Bands 5 and above, plus 8 bank holidays and any university closure days.
- Enjoy an extra day of paid leave on your birthday, subject to qualifying/service conditions.
- Flexible working, including family friendly policies.
- Competitive workplace pension scheme (USS) - with an employer contribution rate of 14.5%, tax relief on contributions and life cover.
- Staff discounts at a number of local amenities in Ipswich.
- Discounted membership at Adastral Park Leisure and Sports
- Access to a range of high-quality learning and development opportunities
- Discounted rates for staff approved to study a UoS undergraduate or postgraduate course, subject to a set of criteria and conditions.
- Cycle to Work scheme.
- Electric vehicle salary sacrifice.
- Employee Assistance Programme (EAP).
- Staff recognition annual awards.
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Closing Date
Monday 28 September 2026
Interview Date
Thursday 15 October 2026
For an informal discussion about the role, please contact: Charli Ritecz, Student Services Manager at c.ritecz2@uos.ac.uk
Thinking of using AI to help with your application?
AI tools (ChatGPT, Gemini, Claude, Grok, etc) can help you get started and prepared for your interview but please remember that AI generated applications, CV and supporting information can easily be spotted. The applications that stand out most are the ones that feel genuine and reflect your unique self. Please see our Job Application Guidance for more information on the use of AI by job applicants.
Please note:
We recommend that you apply as soon as possible, even if the closing date is in the future.
Applications received may be reviewed before the closing date and should we receive a high number of applications for this post, or high-quality applications which demonstrate suitability, we reserve the right to close the vacancy early. We may hold interviews as and when applications are received, and we reserve the right to offer to a candidate prior to the closing date.
We are a values driven organisation, committed to ensuring we remain a beacon for aspiration and achievement, while providing a great environment to work and study. We are committed to promoting a diverse and inclusive community and we encourage applications from under-represented groups.
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