First Intuition
Student Operations Support
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Job Title: Student Operations Support
Location: Norwich
Role Type: On-site
Contract: Fixed term until 31st March
First Intuition (FI) is a fast-growing, innovative education provider committed to delivering outstanding learning experiences. At FI, our commitment to excellence is driven by our core driving principle of putting people first. We take pride in nurturing talent, fostering growth, and providing unparalleled support to our students, clients, and team members, ensuring they can thrive personally and professionally.
Our success is due to our approach to training and our links with businesses. We work closely with organisations to precisely understand their needs and incorporate these into innovative course designs, where the interaction with students is tailored, personal, and reflects their specific circumstances. This approach has led to First Intuition being awarded an ‘Outstanding’ rating by Ofsted.
Job Summary:
The Student Operations Support role is responsible for providing general administrative support to the Student Operations Support team, CRM team, and the Tutor team in First Intuition East and North.
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Duties and Responsibilities:
- Using the training management system to set up courses, send out communications, and create reports
- Order processing and invoicing for course bookings
- Ordering and organising dispatch of distance learning and course materials
- Answering Enquiries via phone and email from students and clients
- Listing new courses for sale on the website
- Managing the LMS system and dealing with any enrolment issues
- Opening and distributing mail and filing
- Maintaining and ordering stationary supplies
- Greeting students and directing them to their classrooms
- Organising and administering computer-based exams and exam invigilation
- General office admin and support to the customer service and tutor team
- Looking after initial booking enquiries
- Supporting additional work as reasonably required by management from time to time
This list is not exhaustive.
Benefits:
- Competitive annual leave
- 3 FI Days per year
- Flexible-working positive employer with a range of family-friendly policies
- Employee Assistance Programme: 24-hour confidential access to counselling and support services
- Competitive Pension
- Training and development opportunities
- Long term career prospects in a growing company
- Employee perks including a range of discounts to suit your lifestyle
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We are committed to safeguarding and protecting young people and vulnerable adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation of Offenders Act 1974. All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy, which can be viewed here.
First Intuition does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
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