London South Bank University
Student Progress Advisor
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About Us
It’s an important time to join London South Bank University (LSBU) Group. With the launch of our new LSBU Group Strategy, Connecting, we’re shaping the future of tertiary education for a global, technology-driven economy – rooted in London.
Professional and technical education has been central to LSBU Group’s mission since our founding in 1892. Today, as London’s first integrated tertiary education group, we continue to lead the way on learner-centred, skills-focused education.
Comprising London South Bank University, South Bank Colleges and South Bank Academies, connectivity lies at the heart of all we do.
Since 2019, LSBU Group has grown beyond its three founding institutions to form a powerful network of learners, staff, alumni, employers and policymakers – united in our mission: to challenge social and economic inequalities through applied education, insight and partnership.
We are a powerhouse for inclusive education, enterprise and economic growth, connecting potential to opportunity and enabling people to thrive. Our Group network enables us to create learning pathways and connect people and organisations. This ensures learners are supported through the education system to achieve their full potential and can contribute their skills and energies locally and to wider society.
Our new strategy, Connecting, sets out a bold, ambitious vision for LSBU Group and it’s developed in collaboration with colleagues, student groups, partners and stakeholders.
Focused on delivering good jobs for all our learners, we are proud to be employer and skills led, delivering excellent professional and technical teaching which supports future talent and careers to deliver impact for London and beyond.
Working for Us
Turning Passion into Purpose
Our ambition is to create educational pathways that empower people of all backgrounds and talents to realise their aspirations, add to the knowledge base, and contribute their skills and drive to wider society.
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To realise our ambition, we need people with energy, courage and imagination, who are enthused by our vision and recognise our values as theirs; people who bring ideas to enrich our approach to learning, research and innovation; collaborative people who love creating and spreading knowledge; brilliant people who seek growth and yearn to make a positive, personal difference.
At LSBU Group, you will get to contribute to a vibrant and dynamic culture, which is fuelled by purpose, built around people, and is genuinely diverse. You will be trusted and recognised for your unique contribution.
You will be part of a great team, turning your passion into purpose.
The Role
LSBU are excited to be recruiting to three Student Progress Advisors as part of a new and exciting team within Student Success. The Student Progress Advisors play a key role in supporting student success, retention and engagement at LSBU. You will provide proactive, solution-focused support to students who may be at risk of disengaging from their studies, helping them to overcome challenges and remain connected to their course and the wider University community.
Working creatively with a caseload of students, you will build trusted relationships through regular one-to-one support, using engagement, attendance and assessment data to identify needs and deliver timely interventions. You will work closely with academic colleagues and specialist support services across the University, ensuring students can access the right support at the right time and helping to create positive outcomes for a diverse student community.
What You Will Bring
- Be skilled in building trusted relationships and supporting students through a range of challenges, including emotional, personal or wellbeing related
- Have strong communication and listening skills, with the ability to gather information, ask effective questions and provide practical, student-focused support
- Understand how to engage students who may be disengaged, hard to reach, or at risk of withdrawing, and be committed to helping them succeed
- Be able to work collaboratively with academic and professional services colleagues to coordinate effective support and referrals
- Have excellent organisational skills, with the ability to manage a caseload, prioritise competing demands and maintain accurate records
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Appointment to this post will be subject to an enhanced disclosure from the Disclosure and Barring Service.
Benefits and How to Apply
As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum, professional development opportunities and flexible working. Full details on the range of benefits we offer can be found here.
The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached. Applications must be submitted via the "Apply Online" button below.
The closing date for applications is Sunday 18th October 23.59 pm
Interview/assessment - week commencing 2nd November
We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU’s staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.
If you have any questions related to your application, please email the recruitment team hrdsr@lsbu.ac.uk
We reserve the right to close the vacancy early, should we receive sufficient applications.
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