London South Bank University
Student Progress Team Leader
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About Us
It’s an important time to join London South Bank University (LSBU) Group. With the launch of our new LSBU Group Strategy, Connecting, we’re shaping the future of tertiary education for a global, technology-driven economy – rooted in London.
Professional and technical education has been central to LSBU Group’s mission since our founding in 1892. Today, as London’s first integrated tertiary education group, we continue to lead the way on learner-centred, skills-focused education.
Comprising London South Bank University, South Bank Colleges and South Bank Academies, connectivity lies at the heart of all we do.
Since 2019, LSBU Group has grown beyond its three founding institutions to form a powerful network of learners, staff, alumni, employers and policymakers – united in our mission: to challenge social and economic inequalities through applied education, insight and partnership.
We are a powerhouse for inclusive education, enterprise and economic growth, connecting potential to opportunity and enabling people to thrive. Our Group network enables us to create learning pathways and connect people and organisations. This ensures learners are supported through the education system to achieve their full potential and can contribute their skills and energies locally and to wider society.
Our new strategy, Connecting, sets out a bold, ambitious vision for LSBU Group and it’s developed in collaboration with colleagues, student groups, partners and stakeholders.
Focused on delivering good jobs for all our learners, we are proud to be employer and skills led, delivering excellent professional and technical teaching which supports future talent and careers to deliver impact for London and beyond.
Working for us
Turning passion into purpose
Our ambition is to create educational pathways that empower people of all backgrounds and talents to realise their aspirations, add to the knowledge base, and contribute their skills and drive to wider society.
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To realise our ambition, we need people with energy, courage and imagination, who are enthused by our vision and recognise our values as theirs; people who bring ideas to enrich our approach to learning, research and innovation; collaborative people who love creating and spreading knowledge; brilliant people who seek growth and yearn to make a positive, personal difference.
At LSBU Group, you will get to contribute to a vibrant and dynamic culture, which is fuelled by purpose, built around people, and is genuinely diverse. You will be trusted and recognised for your unique contribution.
You will be part of a great team, turning your passion into purpose.
The role
The Student Progress Team Leader provides operational leadership for the Student Progress function, an exciting new team within Student Success, ensuring the delivery of high-quality, proactive support that enhances student success, retention and overall experience at LSBU. The postholder oversees the day-to-day work of Student Progress Advisers, supporting creative and solution-focused interventions for students at risk of disengaging from their studies and building strong relationships with academic and professional services colleagues.
A key part of the role is ensuring that staff are confident, well supported, and working effectively with specialist support services across the University. Working closely with the Student Progress and Advice Manager, the Team Leader will build a high-performing Student Progress team, developing consistent policy and practice, monitoring KPI and outcome data, identifying emerging trends, and implementing improvements that create positive outcomes for a diverse student community.
What You Will Bring
- Have experience of supporting students or service users with complex needs, including those experiencing emotional distress, and be able to build trusted, effective relationships
- Have a proven ability to lead, supervise or mentor staff, supporting performance, workload management and consistent service delivery
- Be skilled in developing engagement and intervention strategies that support positive outcomes for individuals from diverse backgrounds
- Be confident working collaboratively across teams and services to offer joined-up support
- Be able to use data and insight to identify trends, inform decision making and drive improvements in service delivery and student outcomes
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Appointment to this post will be subject to an enhanced disclosure from the Disclosure and Barring Service.
Benefits and How to Apply
As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum, professional development opportunities and flexible working. Full details on the range of benefits we offer can be found here.
The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached. Applications must be submitted via the "Apply Online" button below.
The closing date for applications is Sunday 18th October 23.59 pm
Interview/assessment - week commencing 2nd November
We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU’s staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.
If you have any questions related to your application, please email the recruitment team hrdsr@lsbu.ac.uk
We reserve the right to close the vacancy early, should we receive sufficient applications.
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