NextStep Education Group
Student Recruitment Officer
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Company Description
NextStep Education Group is dedicated to guiding students through their academic journeys with personalized advice and professional support. Our team of experts works tirelessly to help students achieve their educational goals and unlock their potential. By providing resources, tools, and mentorship, we aim to empower students to make informed decisions about their academic and career aspirations.
About the Role
We are looking for a driven, people-focused Student Recruitment Officer to join our Birmingham team. You will be at the forefront of our work, speaking with prospective students, understanding their goals, and guiding them towards the right course and university.
In this role, you will be able to manage enquiries from first contact through to enrolment. You will hold structured calls with students, explain entry requirements and funding options in clear language, and support them with their university and Student Finance applications. You will also maintain accurate records in our CRM and keep a close eye on your pipeline so that no lead is left unattended.
Community engagement will also form part of your role. You will build relationships with local groups, organisations and referral contacts to reach prospective students.
This position suits someone who enjoys speaking with people, works confidently towards targets and wants to develop a career in education, sales or advisory work.
Key Responsibilities
- Contact prospective students by phone, email and WhatsApp.
- Conduct structured conversations to understand students’ interests, qualifications and study preferences.
- Explain course options, campus locations, entry requirements and funding options clearly and accurately.
- Support students with application documents, university applications and Student Finance applications, subject to eligibility.
- Follow up on enquiries throughout the application and enrolment process.
- Maintain accurate CRM records and report on enquiries, applications and enrolments.
- Build relationships with community groups, local organisations and referral contacts.
- Support outreach through community events and relevant online groups.
- Work towards agreed recruitment targets while helping students make informed choices.
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Essential Skills and Experience
- Experience in student recruitment, education consultancy, sales, customer service or community engagement.
- Strong written and spoken English and a confident telephone manner.
- Ability to build rapport and positive relationships with prospective students.
- Good organisation and the ability to manage multiple enquiries and follow-ups.
- A proactive approach and confidence working towards targets.
- Confidence using computers, email and basic Excel, with a willingness to learn our CRM system.
- Ability to work on-site in Birmingham.
Desirable Skills and Experience
- Knowledge of UK higher education and Student Finance.
- Experience supporting students through applications and enrolment.
- Experience using CRM systems and maintaining recruitment records.
- Community engagement through employment, volunteering, local events or outreach.
- Established relationships with community groups or local organisations.
- Additional language skills relevant to the communities we support.
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Community Engagement and Languages
We particularly welcome candidates with experience engaging with European language communities in the UK. Slovak, Romanian, Polish, Czech or other European language skills would be an advantage, alongside experience building relationships within these communities.
We also value engagement with other UK communities and language skills beyond those listed. These are advantages, not essential requirements.
We welcome applicants of all nationalities and backgrounds. We assess applications against the skills and experience relevant to the role.
Qualifications
- A qualification in business, marketing, education, communications or a related subject would be an advantage, but is not essential.
- A degree is not required. We welcome applicants who demonstrate relevant practical experience through employment, volunteering or community outreach.
- Candidates should have the literacy, numeracy and digital skills needed to manage enquiries, maintain accurate records and support applications.
- Formal qualifications in additional languages are not required. Practical communication skills are what matter.
Employment Type
Full-time/Part-time
Working Arrangements
This is an on-site role in Birmingham.
Full-time and part-time arrangements are available.
We will discuss working hours based on your experience, availability, and business requirements.
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