University of Bristol
Student Services Adviser
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The Role
Student Services aims to provide a single first point-of-contact for student enquiries, enabling students to find the right answer to straightforward questions quickly and to access more in-depth help if they need it.
What will you be doing?
We are looking for customer service experts to join our friendly and enthusiastic team. This is a varied and interesting role where no two days are the same.
You will be using a variety of technologies to manage student enquiries in person, by email or over the telephone. You will be liaising with a range of different teams across the University including student accommodation, fees, money advice and student well-being services.
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4 roles available:
- 2x open-ended roles
- 1x fixed-term contract until April 2027
- 1x fixed-term contract until February 2027
You should apply if
We are looking for someone who is energetic and adaptable with great people skills. You will already have experience of a customer-facing role and be committed to supporting students from a wide range of backgrounds.
Additional information
Contract type:
- 2 x Open ended
- 1 x Fixed term until February 2027
- 1x Fixed term until April 2027
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Work pattern: Full time
Grade: F
Salary: £28,778 - £32,080 p.a
School/Unit: Student Services, Education & Student Experience
Shift pattern: 35 hours per week
This advert will close at 23:59 UK time on 23/09/2026
For informal queries please contact: Rachel Nee (lwren@bristol.ac.uk) Deputy Manager, Student Services
Our strategy and mission
We recently launched our strategy to 2030 tying together our mission, vision and values.
Available documents
SUPP113667 - Student Services Adviser - JD.pdf
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