University of Surrey
Student Success Coach
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The role
Are you passionate about supporting students to reach their full potential? Do you thrive in a role where every day brings new conversations, new challenges, and new opportunities to make a difference? If so, you could be a Student Success Coach at the University of Surrey.
We’re looking for individuals who are proactive, empathetic, and energised by helping students navigate university life — academically, personally, and professionally. You’ll be part of a supportive team committed to improving student belonging, engagement, and outcomes. We have full-time positions open on both a permanent basis and fixed-term basis (until February 2028).
The Student Success Coach plays a central role in fostering student engagement, wellbeing, and academic progression across the student lifecycle. Working closely with academic colleagues and specialist support services, the post holder will provide proactive, personalised, and data-informed support to help students thrive, overcome challenges, and successfully progress through their programme. The role combines 1:1 coaching, group support, early-intervention outreach, and ongoing case management to strengthen student belonging, attainment, and retention.
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About You
We’re looking for someone who:
- Builds rapport quickly and communicates with warmth and clarity.
- Is confident working with sensitive or complex situations.
- Is comfortable engaging 1:1, with classroom size groups and full lecture theatres.
- Can interpret data and use it to inform decisions.
- Is organised, adaptable, and able to manage a varied caseload.
- Understands the challenges students face and is motivated to help them succeed.
Experience in coaching, mentoring, student support, or advisory roles is beneficial — but above all, we’re looking for someone who genuinely cares about student success.
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The role requires staff to be on site during semester time as the post holders will be delivering group coaching and 1:1 appointments as well as delivering the student success module as part of the taught curriculum. Hybrid working will be available through vacation periods.
An Enhanced DBS check is required for this position.
How to apply
Please include a cover letter detailing your interest and relevant skills/experience related to the role, along with your CV and application form as part of the application process. Please note, when uploading your application documents, select the document type you would like to attach and then upload. Repeat this for your CV and cover letter.
If you would like to discuss the position informally before applying, please contact Hollie Baker, Associate Director Student Success, via email at h.baker@surrey.ac.uk.
Interviews are expected to be held on 9th & 10th November.
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