Intervention & Progress Monitoring

• Act as the first point of identification for risks to students’ academic performance, using submission data, results, engagement indicators and direct contact.
• Analyse the underlying reasons for students’ difficulties and agree proportionate actions, resolving matters within the role and referring promptly where required.
• Agree and maintain Academic Development Plans with students whose academic engagement or performance needs improvement. Plans should be specific, time-bound, student-owned, regularly reviewed and appropriately recorded.
• Work with academic colleagues and Registry to identify and contact students who have not submitted assessments, supporting them to re-engage with the assessment cycle.
• Apply a working knowledge of partner academic regulations, including extenuating circumstances, deferrals, resubmissions, appeals and progression regulations, ensuring students receive accurate advice on their options and deadlines.
• Support students returning from interruption, deferral or extended absence to successfully re-engage with their studies.
• Contribute an academic perspective to student support meetings and intervention processes led by other teams.

Operations, Administration & Risk Management

• Maintain accurate and up-to-date records of all interactions, plans and outcomes, handling personal and sensitive information in accordance with the College’s Data Protection Policy and UK GDPR.
• Analyse submission, pass, fail, resit and progression data at student, cohort and module level, identifying patterns, gaps and emerging risks.
• Produce regular and ad hoc reports for the Student Experience Manager, academic committees and the Data Working Group, as required.
• Maintain accurate records of Student Support Team (SST) activity, reach and engagement to evidence the impact of the support model, including for partner university and regulatory reporting.
• Work closely with Registry, the Wellbeing Team, Student Support and the Attendance and Intervention Team to deliver a coordinated and effective student support system.
• Proactively identify and escalate risks relating to the student experience, academic outcomes or the College’s reputation through the appropriate line management channels.
• Undertake other duties appropriate to the grade and purpose of the post, as reasonably requested by the line manager.

Education and Qualifications:

• Bachelor’s degree

Experience & Knowledge:

Essential

• Working knowledge of higher education academic processes, with experience providing academic, learning or study skills support to students in higher education, further education or a comparable educational setting.
• Experience delivering academic skills workshops or group support sessions.
• Ability to explain assessment criteria, academic conventions and tutor feedback in clear, accessible language, helping students turn feedback into specific actions.
• Strong interpersonal and communication skills, with the ability to build rapport, trust and positive relationships with students.
• Ability to monitor student progress and provide tailored academic advice and appropriate interventions.
• Experience maintaining accurate records in accordance with data protection regulations.
• Ability to work independently and collaboratively across academic and professional services teams.
• Proficiency in Microsoft Office and digital tools used for online teaching and student engagement.

Desirable

• Experience supporting Foundation Year students or students entering higher education without formal qualifications.
• Confidence in supporting students with maths-based assessments.
• Experience supporting students for whom English is a second language.
• Understanding of barriers to student engagement, including mental health, disability and financial pressures.
• Experience working within a franchise, partnership or subcontractual delivery arrangement with a partner university.
• Awareness of inclusive teaching and learning practices.
• Familiarity with student record systems or virtual learning environments, such as Moodle or Blackboard.
• Mental Health First Aid certification.
• Relevant postgraduate qualification or AFHEA / FHEA.

Benefits:

• Annual leave (7.2 weeks)
• Workplace pension scheme.
• Company Sick Policy.
• Statutory maternity/paternity pays.
• Career development opportunities
• Training and self-development opportunities.
• Gym membership discounts
• Retail discount schemes
• Cinema discounts
• Grocery discounts
• Cycle to work
• Investing and savings opportunities
• Financial wellbeing – personal debt advice.
• Financial wellbeing education
• My Mind Pal (mental fitness)