Job Title: Student Support Officer

Company: William College

Location: Onsite, Stratford, UK

Reports to: Student Experience Manager

Department: Student Experience

Employment Type: Full-Time, On Campus

Working Schedule: 9AM to 5PM, Monday to Friday

Salary: £28,000 - £34,000 per annum (Depending on experience and qualifications)

About the Role

As a Student Support Officer, you will play a vital role in ensuring the smooth operation of William College. You will be responsible for providing administrative support to various departments and assisting students with their queries and concerns. Your attention to detail, excellent organisational skills, and strong communication abilities will contribute to the overall efficiency and effectiveness of our administrative processes.

Responsibilities

• Act as a first point of contact for students in person, by telephone and by email, responding to queries on attendance, registration and re-registration, assessment submission and general College processes.
• Resolve routine queries at first contact and refer specialist or complex matters to relevant staff and/or departments.
• Support scheduled student communications, including reminders on deadlines, registration windows and timetable changes.
• Log enquiries and referrals so that recurring issues and pressure points can be identified by the department.
• Process and accurately record absence notifications in line with the College’s Engagement Policy.
• Assist with day-to-day monitoring of attendance and engagement data, including registers, VLE activity and assessment submission, and bring students falling below expected thresholds to the attention of the line manager.
• Provide administrative support with student support meetings, including scheduling, preparation of papers, note-taking and follow-up of agreed actions.
• Support the preparation of attendance confirmation returns to partner universities, ensuring records are complete and accurate.
• Maintain accurate, current and complete student records on the College's student information system, including absence records, interactions and referrals.
• Handle student information in accordance with the College's Data Protection Policy and UK GDPR.
• Produce regular and ad hoc reports for the Department Manager on attendance, engagement and submission activity, presented clearly and in a timely manner.
• Contribute data to wider departmental and committee reporting as requested.
• Support student-facing events including induction, enrolment and open days.
• Undertake other duties commensurate with the grade and purpose of the post, as may reasonably be requested by the line manager or Department/Divisional Manager.