Kaplan
Student Support Adviser - Maternity Cover
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Reference number: JR258492
Location: Remote
Working pattern: Full Time, 37.5 hours per week
Contract Type: Fixed Term Contract - Until October 2027
Number of roles: 1
Salary: £26,228 per annum
We are looking for a Student Support Adviser to join our team.
As a Student Support Adviser, you will be joining a growing Student Support Team as the primary contact for our students.
You will provide our students with pastoral support from the point of enrolment and throughout their learning journey, offering a warm welcome and taking responsibility for planning their ongoing study. You will inform students of their progression options, monitor engagement to identify anyone who might be considered ‘at risk’, and explain complex policies and procedures affecting study, for example surrounding the impact of extenuating circumstances and module failure.
A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/mrb6d8rx.
What You’ll Bring To The Role
- An undergraduate degree.
- Experience of working in the education sector.
- Excellent interpersonal and communication skills, including diplomacy and tact.
- Experience of dealing with safeguarding concerns and/or wellbeing concerns.
- Ability to manage a busy workload to tight deadlines, with excellent organisation and attention to detail.
- Evidence of initiative and problem-solving skills.
- Excellent IT skills, particularly in Excel and Word.
- A professional manner and an ability to handle sensitive information on occasion.
- A desire to work in a highly collaborative environment.
- A willingness to understand and adapt to new challenges.
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What We Do
Kaplan Higher Education UK is one of the world’s largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by dedicated academic and professional services teams.
Our mission is to continue to transform students’ lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes.
What We Offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How To Apply
Please apply with CV and cover letter no later than 11pm on 27th September 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
In your cover letter, please answer the following questions as part of your application to help us understand your motivation for applying for this role:
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- Why do you feel you are the best candidate for this position? (100 words maximum).
- Tell us about your previous experience supporting students/clients/customers? (100 words maximum).
- Why are you passionate about supporting students in a Higher Education environment? (100 words maximum).
Please note that answering these questions is an integral part of the selection process, and we will not be able to consider applications without this information.
Additional Application Information
A sponsorship licence is a legal requirement for employers seeking to hire individuals from outside the UK or those who require a work visa to work in the country. Unfortunately, Kaplan Higher Education UK do not possess this licence at this time.
Application Support
If you require support completing your application please email the Recruitment Team kaplanstaff.recruitment@kaplan.com.
Disability Confident Scheme and Reasonable Adjustments
At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.
Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.
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