Tameside College
Student Support Advisor - Higher Education
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Student Support Adviser - HE
Joining us as a Student Support Adviser- HE, you will support the delivery of high-quality, student-centred services that help Higher Education students overcome barriers. You will act as a key point of contact for HE students, providing timely advice, guidance, and support across welfare, wellbeing, and progression needs, and ensuring students are appropriately supported in line with institutional policies.
You will manage referrals from staff, deliver workshops, coordinate individual support, and maintain accurate records of student cases. The role includes supporting students experiencing mental health difficulties, safeguarding concerns, and complex personal circumstances, as well as handling sensitive disclosures relating to harassment and sexual misconduct. You will also support disability-related needs, including DSA applications and reasonable adjustments, ensuring inclusive practice is embedded throughout.
Key Responsibilities
- Manage referrals from staff
- Deliver workshops
- Coordinate individual support
- Maintain accurate records of student cases
- Support students experiencing mental health difficulties
- Handle safeguarding concerns and sensitive disclosures
- Support disability-related needs and inclusive practice
Qualifications
- Compassionate, student-focused individual
- Experience in student support or transferable experience in advice, guidance, or pastoral roles
- Strong understanding of student needs
- Excellent organisational and communication skills
- Ability to work sensitively, independently, and under pressure
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Benefits
- Local Government Pensions scheme
- Free on-site Gym at Beaufort Road
- Beauty treatments and haircuts
- Health care cash plan via Simply Health
- Saving clubs via Manchester Credit Union
- Cycle to work
- Costa Coffee on site
- Onsite bakery products at Tameside One
- The Restaurant at Tameside One
- Retail discounts
- Refectories on all sites
About Us
Tameside College has an excellent reputation and this is a real opportunity for you to make a difference in people’s lives. We’re based in Ashton-Under-Lyne, Greater Manchester in a diverse and vibrant further education college that offers a wide range of courses including A level and advanced level vocational study programmes, Apprenticeships, and adult courses up to degree Level. We aim to give all our students an exceptional experience.
We believe in excellence and we back that up with high expectations, a superb working environment (as part of the Vision Tameside £100 million+ accommodation strategy), and outstanding teaching. We also believe that attending college is about more than achieving a qualification, important though that is. This is why we aim to give learners every opportunity to develop their full potential in a supportive and friendly environment.
Tameside College is committed to safeguarding and promoting the welfare of all learners and expects all staff to share this commitment. Employment at Tameside College is subject to an Enhanced DBS (Disclosure & Barring Service) Check via the Disclosure and Barring Service, and any post in regulated activity will also be subject to an additional barred list check. Tameside College will meet the costs associated with this.
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Please note: Keeping Children Safe in Education 2025 guidance requires us to carry out an online search as part of our due diligence on shortlisted candidates. This is to enable us to identify any incidents or issues which we might want to explore at interview with you. Once shortlisting has taken place, this search will be carried out for all candidates who are invited to attend an interview.
Please note that due to the volume of applications we receive, we are unfortunately not able to respond to each applicant. If you have not been called for an interview within 3 weeks of the closing date, you should assume that on this occasion your application has been unsuccessful.
Subject to volume of applications, we may decide to close the vacancy early. Come join us on our journey to outstanding!
Recruitment Agencies
We are not utilising the service of recruitment agencies for this vacancy and will accept direct applications only. Any CV’s forwarded for this vacancy will be treated as a gift and not subject to your terms and conditions.
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