Matsols
Student Support and Experience Officer
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School of Business & Management Malta
151 Triq Edgar Bernard, L-Imsida GZR 1707
At the School of Business & Management Malta, our mission is to make education exceptional by challenging traditional education and offering it beyond conventional boundaries. We aim to build a diverse and inclusive community where all individuals feel respected, valued, and supported. At SBM, we ensure everyone is treated fairly, provided with a work-life balance, and given the opportunity to excel in their careers.
School of Business & Management Malta is seeking to appoint a Student Support Officer who can coordinate with the lecturer’s schedule around students and support academic operations. You should be able to offer information on all enquiries (internal and external) both basic and complex queries from students and departments who have concern about students.
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Responsibilities
- Coordinate and manage lecturers’ schedules to ensure effective class delivery aligned with student needs.
- Respond to enquiries from students and departments, addressing both basic questions (e.g., funding information) and complex issues (e.g., student welfare concerns).
- Support student registration, enrolment, and class assignment through the CRM system.
- Monitor student attendance and coursework submission deadlines in liaison with lecturers to track student progress.
- Collect, collate, and distribute coursework for assigned programmes.
- Maintain and update student records and databases (CRM and VLE), ensuring data accuracy and compliance with policies.
- Assist with the organisation of induction week activities, examination boards, and other academic events.
- Act as the first point of contact within the academic department for student academic and welfare matters, escalating issues as appropriate.
- Ensure safeguarding and PREVENT duties are upheld, and that students comply with organisational policies on behaviour, health and safety, and welfare.
- Conduct regular student surveys and feedback collection to support continuous improvement of programmes.
- Participate in open days and visit days, providing information and guidance to prospective students.
- Undertake relevant training and development, and perform additional duties as assigned by management.
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Requirements
- Bachelor’s degree in Business or related subject
- Must have a good knowledge of using databases like CRM
- Exhibit strong leadership and problem-solving skills
- Must have a good communication skill
- Experience of providing support and ensuring student engagement
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