ACMET
Student Support Assistant
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Student Support Assistant
About Us
Acmet London College is an OfS-registered higher education provider based in London, delivering Pearson BTEC Higher National Diploma (HND) programmes in Business. We are committed to providing a supportive, professional and welcoming learning environment and to helping students succeed throughout their academic journey.
Role Overview
We are looking for a full-time Student Support Assistant to join our team at our Brentford campus. This is a student-facing and administrative role requiring excellent communication, organisation and attention to detail. The successful candidate will provide day-to-day support to students, respond to enquiries, monitor attendance, maintain student records and assist with the smooth operation of student services. The role involves working closely with students, academic staff and the College's administration and management teams.
Key Responsibilities
Student Support
- Respond to student enquiries by email, telephone and in person in a timely and professional manner
- Provide day-to-day guidance and support to students throughout their studies
- Monitor student attendance and follow up with students where required
- Contact students regarding absences, attendance concerns and other student matters
- Remind students about classes, tutorials, assessments, meetings and important deadlines
- Assist with the organisation and delivery of student tutorials, meetings and other student activities
- Support effective communication between students, teaching staff and the administration team
- Help ensure students are aware of relevant College procedures and requirements
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Student Records and Administration
- Maintain accurate and up-to-date student records and databases
- Organise, scan, upload and manage physical and digital student documents
- Assist with student registration and enrolment documentation
- Ensure student files are complete, accurate and appropriately maintained
- Support attendance recording and monitoring processes
- Assist with preparing letters, emails, notices, reports and other administrative documents
- Carry out filing, record keeping, data entry and general administrative duties
- Handle student information professionally and confidentially
General College Support
- Support the day-to-day operation of the College office and student services
- Assist academic and administrative staff when required
- Help organise student meetings, inductions and College activities
- Communicate professionally with students, staff and external contacts
- Carry out other reasonable administrative and student-support duties relating to the role
Requirements
- Strong written and verbal communication skills
- Excellent organisational and time-management skills
- Professional, responsible and reliable approach to work
- Friendly and confident manner when dealing with students
- Strong attention to detail and accuracy
- Ability to manage multiple tasks and priorities effectively
- Ability to work both independently and as part of a team
- Good IT skills, including Microsoft Office, email and standard digital communication platforms
- Ability to handle confidential and sensitive student information appropriately
- Previous experience in student support, administration, customer service or education is preferred but not required
- Experience within a college, university or other education setting would be an advantage but is not essential
- Must have the right to work in the UK
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What We Offer
- Full-time employment within a higher education environment
- Practical experience across student support and College administration
- Opportunities to develop professional administrative and higher education sector experience
- A supportive and collaborative working environment
- Training and guidance relevant to the role
Location
Brentford, London (On-site)
This is an on-site position and requires attendance at the College from Monday to Friday.
Working Hours
- Monday to Friday, 9:00 AM - 5:00 PM
- 1-hour unpaid break each day
- 35 paid working hours per week
- Full-time, on-site position
Application
Applicants should submit an up-to-date CV outlining their relevant experience and suitability for the role. We are looking for someone who is organised, dependable, approachable and committed to providing a high standard of support to our students.
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