Risepoint
Student Support Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Risepoint
Risepoint is an education technology company that helps regional universities launch and grow online programs for modern learners. Risepoint supports more than 100 universities and colleges across five countries, with programs concentrated in high-demand fields including nursing, healthcare, teaching, business, technology, and public service. Our suite of products and services supports the full student journey and each university’s long-term goals. Together, we increase access to affordable education that delivers a strong return on investment for learners and meets employer and community needs. Learn more at risepoint.com.
The Impact You Will Make
The Student Support Coordinator plays a vital role in helping continuing and returning students stay engaged, overcome barriers, and progress successfully through their programme. Acting as a trusted point of contact across the student journey, this role combines proactive outreach, timely intervention, and close coordination with academic, technical, operational, and university partner teams. The impact of the role is seen in stronger student retention, faster issue resolution, and a more consistent, supportive experience from registration through graduation.
How You Will Bring Our Mission to Life
What You Will Do
- Deliver proactive outreach to continuing and returning students, with a clear focus on retention, persistence, and student success.
- Monitor student attendance, engagement, and academic progress to identify risk early and take timely action in accordance with established student support processes.
- Resolve student issues promptly by coordinating with programme teams, tutors, technical support, finance, and university partners.
- Support registration by completing required steps accurately or guiding students clearly through the process.
- Deliver orientation and help students navigate the online learning environment with confidence.
- Maintain accurate, up-to-date records of student interactions, outreach, and interventions in Salesforce and shared reporting tools.
- Produce accurate reports on student engagement, registration, retention, and persistence to support decision-making.
- Identify process improvement opportunities within student support operations and help embed better ways of working.
- Ensure student communications and support activities meet agreed service standards and response expectations.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What Success Looks Like
- Retention and persistence targets are supported through timely outreach, effective intervention, and consistent follow-through.
- Students receive responsive, well-coordinated support that helps them stay informed, engaged, and able to progress.
- Case notes, outreach activity, and reporting are accurate, timely, and reliable enough to support operational insight and continuous improvement.
- Student issues are resolved efficiently, with minimal unnecessary escalation, and feedback indicates a positive support experience.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
How Success Will Be Measured
- Student retention and persistence outcomes.
- Outreach volume, intervention activity, and follow-up completion.
- Accuracy, completeness, and timeliness of Salesforce records and reporting.
What You’ll Bring to the Team
Experience That Matters Most
- At least 2 years’ experience in student services, customer support, or another service-led operational role.
- Must reside in the United Kingdom.
- Strong written and verbal communication skills, with the ability to build trust and communicate clearly with a wide range of stakeholders.
- Experience delivering proactive, high-quality support and managing competing priorities in a structured, fast-moving environment.
- Strong judgement, problem-solving skills, and the confidence to take appropriate action within established guidelines and escalate when needed.
Experience That’s Great to Have
- Experience working in higher education, online learning, or another student-focused environment.
- Familiarity with CRM or case management systems, including Salesforce.
- Experience supporting remote or distributed student populations.
- Bachelor’s degree or equivalent experience.
#LI-AD1
Risepoint is an equal opportunity employer and supports a diverse and inclusive workforce
This role is eligible for comprehensive benefits
Personal and Professional Development
- Continuous Professional and Leadership Development Programs
- Tuition Reimbursement for employees and their dependents
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills