David Game Higher Education (DGHE)
Student Support Officer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Student Support Officer
Part-time: Mondays (1-9pm), Fridays (1-9pm), Saturdays (9-6pm); term time only
Reports to:
Head of Student Experience and Wellbeing
Salary:
£16 per hour (plus holiday pay)
Summary:
The Student Support Officer is a part-time role supporting students and ensuring the highest professional service standards are provided in relation to student support and admissions services during the designated working days and hours.
Main Duties & Responsibilities:
Student Services
- Provide reception cover during evenings, weekends and other periods as required.
- Welcome students, visitors and external stakeholders, providing a professional first point of contact.
- Respond to student enquiries in person, by telephone and by email, resolving queries or directing them to the appropriate department.
- Provide excellent customer service while maintaining a positive student experience.
Attendance Monitoring
- Monitor student attendance email inbox and identify students requiring follow-up or authorising of absence. Escalate any issues to Head of Student Experience or Head of Student Finance as appropriate.
- Liaise with academic staff regarding attendance issues where appropriate.
- Support institutional attendance monitoring procedures ensuring The Head of Academic Delivery is made aware of attendance data collection issues.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Student Onboarding
- Support induction events and assist new students during enrolment periods.
- Deliver onboarding support for students who are unable to attend scheduled induction sessions.
- Assist students in completing enrolment requirements and accessing institutional systems.
Registry and Administrative Support
- Support Registry administration and monitor the shared Registry inbox, responding to enquiries or escalating where appropriate.
- Record and maintain Unique Learner Numbers (ULNs), ensuring accuracy and completeness of student data.
- Support student records audits by updating records within Quercus.
- Assist with compliance activities, data verification and record maintenance.
- Tutor support: Provide support to tutors in the use of the College printing and copying facilities.
- Library: Cover any absence of the librarian.
Optional Supplementary Responsibilities (additional hrs may be required):
Supporting Digital Literacy
- Support digital induction and provide catch-up assistance for students who miss sessions or have knowledge gaps.
- Provide individual, drop-in and small-group help with College systems and standard study tools, including Moodle, Microsoft 365 and the Student Hub.
- Develop accessible guidance, frequently asked questions and short instructional resources.
- Support agreed digital-capability and AI-literacy activities with academic and professional-services colleagues.
- Identify and report recurring needs, encouraging independent and responsible digital practice and referring specialist needs appropriately.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
General:
The above duties are subject to change at the discretion of the College and shall include other reasonable responsibilities as the College may from time-to-time assign.
Person Specification:
Essential
- Experience of providing a responsive customer, student or administrative service.
- Strong practical digital skills and the confidence to learn and explain unfamiliar systems.
- Strong organisational skills and the ability to manage priorities across more than one functional area.
- Accuracy in maintaining records and handling personal or confidential information.
- A collaborative approach and commitment to inclusive student support and continued professional development.
Desirable
- Experience in further or higher education, student services, Registry or a comparable environment.
- Familiarity with Microsoft 365.
Apply
Please send cover letter and CV to: jobs@ucdg.ac.uk
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills