Cardiff Metropolitan University
Student Support Officer
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Job Title
Cardiff Met’s Wellbeing Service provides accessible, student centred support to students with Specific Learning Difficulties, disabilities and low-level mental health needs. We’re seeking a Student Support Officer to help students access appropriate adjustments, funding and wider university support.
About the Role
In this role, you’ll create an excellent student experience by coordinating a smooth and responsive service by supporting students from their initial contact through to the implementation and review of the support they receive.
Additionally, You Will
- Undertake informal assessment of students’ needs, identify appropriate support and adjustments, and escalate concerns appropriately within the service.
- Manage a caseload effectively, ensuring individual support plans and adjustments are accurately recorded and communicated to relevant university colleagues.
- Maintain high quality, confidential and comprehensive case records, using internal case management systems.
- Monitor student engagement and progress through the support pathway, including prioritising follow up for students identified through the Wellbeing triage and or Cause for Concern process and making appropriate referrals or escalations.
- Contribute to the effective running and development of the service through management of the service main inbox.
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This is a full-time position with occasional evening and weekend working to support student recruitment activities.
What You’ll Bring
You will bring a strong understanding of the barriers that can present for students in higher education alongside the ability to understand individual needs and identify appropriate support and adjustments. With experience of providing support to individuals with a SpLD, disability or mental health issues, you’ll demonstrate excellent communication and interpersonal skills, enabling you to build positive relationships with others. You will be organised and able to manage a varied caseload, prioritise competing demands, maintain accurate and confidential records. Additionally, you will have a proactive approach to team working keeping students at the centre of your work.
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Contact us
For more information about the role please contact Lisa Aske Laske@cardiffmet.ac.uk.
All applications must be submitted online.
The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page.
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