West End Central
Studio Coordinator
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Company Description
West End Central is a new production studio-hire business at 259-263 Goswell Road, London EC1V 7AH - a rehearsal, dance and content studio complex, also home to Thomas Hopkins Productions Ltd and Solange Urdang Studios Ltd.
We're looking for a hands-on Studio Coordinator to run the day-to-day operation of the studio spaces: keeping the building running smoothly for hirers, staff and productions alike, managing the front-of-house team, and acting as the go-to person for anything operational.
Studio Operations
- Oversee the day-to-day running of the studio spaces, keeping them presentable, safe and ready for use.
- Co-ordinate studio set-up and close-down, including opening and closing/key-holding for the building each day.
- Manage incoming bookings and the studio hire schedule, handling enquiries, confirmations and any changes.
- Act as the main point of contact for operational queries from maintenance staff, hirers and clients.
- Identify operational issues and implement solutions to improve the day-to-day running of the studio.
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Maintenance & Health and Safety
- Keep a maintenance log for the building and studio equipment (sprung floors, mirrors, sound systems, pianos), and liaise with maintenance staff and outside contractors to resolve issues promptly.
- Carry out routine health and safety checks and risk assessments, and act as a fire warden/first aider (or ensure cover is in place).
- Manage incident and accident reporting.
- Oversee building security, including key-holding, access control and out-of-hours alarm response.
- Manage studio supplies and consumables (cleaning materials, studio essentials, etc.).
People Management
- Manage the reception/front-of-house staff rota, ensuring the studios are covered during opening hours.
- Support recruitment, training and day-to-day line management of reception staff.
- Build and maintain relationships with regular hirers, and handle client feedback or complaints.
Administration
- Liaise with cleaning contractors and other suppliers.
- Keep accurate records for studio hire, incidents and maintenance, and support budgeting/reporting on studio running costs.
- Working with our Marketing team to promote studio bookings
- Receiving and organising post and deliveries
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Person Specification
Essential
- Experience working in a building, studio, venue or similar facility, ideally including some team/rota management.
- Strong organisational skills and the ability to juggle multiple bookings, people and priorities at once.
- Basic computer skills and confidence in using programs such as Google Drive and Microsoft Office.
- A confident, personable manner - comfortable being the first point of contact for clients, contractors and staff.
- A practical, hands-on approach to solving day-to-day problems.
- Good written and verbal communication skills.
- Basic understanding of health and safety practices (or willingness to train, e.g. first aid/fire warden).
Desirable
- Experience in a dance, performing arts, theatre or events venue.
- Familiarity with booking/scheduling systems.
- An interest in the performing arts or media production.
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