How We’ll Know You’re Winning

• Your work is measured. Show rate, seated capacity, and guest experience scores are yours to move, and when they rise, revenue rises with them.
• More sessions filled, a higher show rate, and fewer late cancellations.
• Guest experience scores go up, and guests mention you by name in their feedback.
• Problems are caught early. The team is rarely surprised, and the guests are the ones who get the surprises.
• Guests arrive at their reveal prepared and familiar with the artwork.
• The CRM is clean, and notes are complete when another department picks them up.
• You consistently ask for feedback rather than waiting to be given it.
• You work well with every member of the team.

This Role Is For You If…

• You are driven by the mission. You care about what this work does for women.
• You are charismatic and personable, and you get your energy from being around people.
• You are extraordinarily confident on camera, on the phone, and in person. This role uses all three every day.
• You write well. Your emails and messages represent the brand.
• Clear metrics and KPIs motivate you, and you have worked to them before.
• You are calm and steady, and not easily flustered.
• You are accountable. You own an outcome and see it through without being chased.
• You are solution-orientated and detail-orientated, and you notice what others miss.
• You see opportunities to make a guest's day better, and you take them.
• You read people quickly and know when a guest wants company and when she wants quiet.
• You present extraordinarily well and you enjoy being the face of something.
• You have been one of the strongest performers wherever you have worked, and you want your results to be visible.

What This Role Is Not

This is not a lead generation role and it is not a sales job. You work with guests who have already booked, not with leads, and you will not carry a sales target the way our sales team does. What you carry instead is the energy and the values of Body & Soul, in person, all day.

Requirements

• A customer experience background at the premium end: luxury retail, a five-star hotel, a private members’ club, premium airline cabin crew, luxury beauty, or somewhere comparable. General hospitality or retail experience on its own is unlikely to be enough.
• Experience in a role with clear targets and KPIs.
• Very comfortable on the phone and on video calls. Much of this role is calls.
• Excellent written English.
• Comfortable discussing prices and collections.
• Competent with a CRM and on a computer.
• You will work weekends consistently, and evenings as those sessions open. These are not occasional shifts, they are the standard working pattern for this role.
• Sales experience is a significant plus. So is a background in art.

Growth & Perks

• Therapy, fully covered. Up to 30 sessions a year from day one. Independent, confidential, and entirely yours.
• Healthcare cash-back. Everyday costs like dental, optical, and physiotherapy come back to you, up to £2,500.
• Weekly 1:1 and coaching.
• Gathered often. Team huddles, dinners, outings, and community events through the year.
• A team and community behind you. People who genuinely want you to be your best.

We do not employ part-time or freelance creatives.

How To Apply

Click Apply on this page and complete the short application form. It takes about five minutes.

Above everything, unimpeachable character. Sincere Candour. Radical Accountability. Uncompromising Excellence. Craft sits on top of that. We can teach craft. We cannot teach character, which is why your life experience counts here as much as your portfolio.