Onyx Commerce
Studio Operations Manager/Lead
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About Onyx
Onyx is the agency designed for TikTok. We are founded by ex-TikTok employees and industry leaders. There is a huge shift in the media landscape as a new generation of consumers engages with social media to research products and shape their buying decisions rather than searching in traditional channels. Our mission is to guide brands on how they can maximise the exploding social commerce opportunity on TikTok and drive meaningful results for their business. This includes TikTok Shop, LIVE and ads.
About The Role
As TikTok Live shopping becomes an increasingly significant part of our clients' social commerce strategy, we are looking for a Studio Operations Manager/Lead to assume full-time operational responsibility for managing and growing our existing Live studios.
You will;
- Own the day-to-day management of Onyx Studios, in Shepherds Bush and the smooth running of the operation. This may include evenings and weekend shifts depending on scheduling
- Understand, own and report on the P&L of the studio operation to agency management on an ongoing basis.
- Work hand in hand with the TikTok Live Operations and Strategy Manager to ensure Onyx deliver high quality production Lives for our large brand clients
- Serve as the primary operational liaison with the Account Management team on delivery, logistics and deadlines
- Operationalise and automate client bookings, scheduling and studio resourcing across all agency client accounts
- Own the studio resourcing plan, which will include sourcing and interviewing freelance producers, presenters and models, booking the freelancers and managing invoicing and payments with the finance team
- Drive continuous improvement of the operation by identifying inefficiencies and implementing tools and processes to drive efficiencies
- Host client and new business prospect visits to the studio demonstrating our expertise and professionalism
- Report operational updates to leadership, capacity, bottlenecks and recommendations
- Support studio expansion in the UK, Europe & USA (sourcing space, fit-out, kit, staffing logistics)
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What you will bring
Onyx is an early stage business which means we are looking for people with a growth mindset and entrepreneurial spirit who can play a key role in helping us to create long-term client relationships, drive our business metrics, build an enviable culture and have fun along the way.
Essential skills for the role:
- Strong operations, resourcing or production-coordination background, ideally in studio, live or broadcast environments.
- Management of studio teams and individuals
- Excellent organisation and stakeholder management
- Data-literate and able to build and run the studio P&L and operational reporting and provide data insights to the agency Leadership team
- Technology and AI-literate and experienced in implementing systems and processes to drive efficiencies
- Fluent in English with excellent written and verbal presentation skills
- An ability to move and learn fast in a start up environment
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Additional skills a bonus:
- Experience of TikTok Live Commerce or similar in a studio setting
- Strong financial planning acumen and numbers orientated
- European languages
What we can offer
Onyx is an entrepreneurial and innovative business operating in a pioneering sector. All of our team members can make a huge contribution at this early stage of our business growth, challenge themselves and others, work with like-minded individuals, and learn a lot in an exciting, relaxed and inclusive environment.
We offer:
- Competitive salary
- Pension contributions
- Profit-share bonus
- Health Cash Plan
- Hybrid working environment across our Shepherds Bush Studios and Shoreditch office
- Flexible working around core hours with a focus on outcomes
- 25 days holiday (plus bank holidays)
- 2 weeks ‘work from anywhere’ allowance
- Health and Wellness benefits
- Home office/mobile/broadband allowance
- Volunteer days
- A high level of responsibility, autonomy and opportunity for growth
Please let us know if you require any accommodations to fully participate in the interview process.
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