Inspired Selection
Subscriptions Coordinator
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Our Client
Our client is a prestigious scientific society with a strong publishing portfolio, and they are looking for a Subscription Coordinator to join their commercial publishing team on a temporary basis for approximately 4 months, working hybrid (2 days per week) from the London office.
The Role
This is a varied and commercially focused position supporting the delivery and growth of a successful publishing programme. You'll manage subscription fulfilment and renewals, oversee customer access to online content, respond to subscriber enquiries, and produce reports that inform sales and marketing activity. The role is heavily email based.
Acting as a key point of contact for customers, libraries, institutions, and subscription agents, you'll investigate access issues, support trial accounts, monitor usage trends, and help ensure customers receive the best possible service. You'll also work closely with colleagues across sales and marketing, providing data insights, maintaining accurate records, and identifying opportunities to improve customer engagement and retention.
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Experience with publishing platforms, subscription databases, or usage reporting tools would be beneficial, but the ability to learn new systems quickly is equally important.
Must Haves
- Previous experience in a customer service, subscriptions, or account support, ideally within journals publishing (experience using the Silverchair platform would be very advantageous)
- Strong Excel and Microsoft Office skills, with confidence working with data and reports
- Excellent written communication skills, particularly via email
- Strong problem-solving and analytical abilities
- High levels of accuracy, organisation, and attention to detail
About You
You'll be a proactive and organised individual who enjoys solving problems and delivering excellent customer service. You may already have experience working with journal subscriptions, digital content access, publishing operations, or library customers. You will be comfortable working independently, you'll be confident managing recurring workflows, handling customer queries, and analysing data to identify trends and opportunities. Knowledge of IP-based products or online content platforms would be advantageous, but training can be provided.
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Company
Our client is an established not-for-profit organisation with a global reputation for excellence and knowledge sharing. Their publishing programme serves a worldwide audience and plays an important role in supporting research and professional communities.
If this sounds like you and you are available from September, do reach out!
** Inspired Search & Selection are a publishing recruitment specialist who operate an Equal Opportunities policy. We treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability, or union membership status.
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