GHG Solutions Ltd
Subsidence Desk Technician
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Subsidence Desk Technician
We have the exciting opportunity to join our Subsidence division as a Subsidence Desk Technician. We will be providing a 2 week comprehensive training Academy to enable individuals with limited subsidence experience to apply. You must be able to join the organisation from 7th September and be able to commit to the two week Academy which will be delivered both virtually and physically.
Following successful completion of the Academy the role will be home based.
GHG is a UK loss adjusting company with its Head Office in Southampton, Hampshire. We provide high quality solutions to claim situations. Trading for over 30 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims.
The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with a loss adjusting product that has been developed and refined and has been consistently rated as "Excellent" in external client audits.
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Responsibilities
- Provide support with the Subsidence Team and wider divisions
- Develop a detailed knowledge of all aspects of subsidence claims, and be able to gain and apply policy cover, terms and conditions as appropriate
- Undertake triage calls to identify valid subsidence claims and whether site investigations are required at point of visit
- Report preparation and completion within the agreed SLA’s, maintaining high standards of communication, both internally and externally
- Process claims in accordance with Insurers philosophy, standards, service levels and complaints procedure and proactively progress the claim
- Reviewing of claims, amendments and updating within our claims system
- Responding positively to varying client requirements and changes in the wider business environment
Who we are looking for:
- Previous experience in a similar industry / role, handling difficult conversations
- Cert CII and/or Cert CILA, BDMA or similar
- Effective written and verbal communication skills with an ability to articulate complex issues
- Excellent customer service skills
- Strong administrative skills, with experience using Microsoft Excel, Word, PowerPoint and Outlook
- Good technical and problem-solving skills with an eye for identifying solutions
- Self-sufficient, self-motivated and confident. Able to be assertive and persistent when necessary.
- Effective time management skills and the ability to manage own workload with minimal supervision
- Quality driven – high levels of attention to detail
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What we offer you in return:
- Discretionary company bonus
- 25 days annual leave, rising to 27 days after 3 years' service and 30 days at 5 year's service
- Day off for your birthday
- 5% Contributory Pension
- Private Health Care
- Death in Service
- Enhanced maternity, adoption, paternity and sick pay
- Perk Box
- Long Service Awards
- EAP
- GP Access 24/7
- Holiday purchase scheme
- Career development and progression opportunities
We care about our employees’ opinions and have an employee forum to implement ideas and initiatives to make GHG a great place to work.
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