Hawes and Curtis
Suit specialist
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Company Description
Hawes & Curtis is a British heritage brand specializing in fine tailoring and accessories for people of all genders, known for its classic, high-quality designs and strong value. Founded in 1913, the company has built a reputation for innovation, exceptional craftsmanship, and outstanding customer service. With over a century of shirtmaking on Jermyn Street, the brand has served many distinguished clients and earned four Royal Warrants, reflecting its commitment to excellence. Hawes & Curtis now operates 25 stores across the UK and a store in Germany, with its flagship located on Jermyn Street in central London. Team members join a business that values tradition, style, and a premium customer experience.
Role Description
The Suit Specialist is a full-time, on-site role based in Greenhithe, focused on delivering expert advice and a tailored shopping experience for customers seeking suiting and formalwear. Day-to-day responsibilities include:
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- Greeting customers
- Understanding their needs
- Recommending suits, shirts, and accessories that match fit, style, and occasion
- Carrying out precise fitting and measuring
- Overseeing alterations requests
- Maintaining a high standard of product presentation on the shop floor
- Handling sales transactions
- Achieving individual and store targets
- Contributing to visual merchandising and stock management
- Collaborating with the wider store team to uphold Hawes & Curtis’ service standards and brand image
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Qualifications
- Strong customer service and client-facing skills, with the ability to build rapport and deliver a premium in-store experience.
- Experience in suiting, menswear, or formalwear retail, including measuring, fitting, and advising on tailoring and alterations.
- Sales and retail skills, including POS operation, cash handling, and working toward individual and team sales targets.
- Knowledge of fabrics, cuts, and garment construction, with an eye for detail in styling, presentation, and visual merchandising.
- Clear, professional communication skills and the ability to work effectively as part of a diverse team.
- Strong organizational skills, reliability, and a proactive approach to stock management and store standards.
- Flexibility to work retail hours, including weekends and holidays, as required by the store schedule.
- Previous experience in luxury or heritage retail and an interest in classic British style are advantageous.
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