Job Title: Supervisor

Location: Manchester Airport
Reporting To: Operation Manager
Salary: £16.79 per hour

Purpose

The Supervisor will be responsible for supervising all PRM staff on shift, working with the Control Team and ensuring compliant use of systems to assist passengers. A direct oversight of the PRM ramp operation working in conjunction with other departments to ensure the overall on-time performance of the operation. The Supervisor will work a shift pattern assisting Operations Managers in the running of the operation on a daily basis.

Key Responsibilities

• Supervise daily activities to ensure a safe and efficient operation and prescribed customer service levels are met.
• Implement and maintain effective planning and allocation of resources.
• Manage all operational staff on shift to deliver a service consistent with Contract SLA’s.
• Completion of delay reports and submission to relevant airlines ensuring full detailed information has been recorded.
• Note take alongside Operations Managers in investigation meetings where necessary.
• Responsible to Operations Managers for training and development of staff and areas requiring improvement.
• Assist Operations Managers in maintaining staff discipline and conformance and assist in carrying out disciplinary or formal assessments where directed.
• Liaise with Airline on Duty Staff and other regulatory bodies.
• To liaise with your fellow Supervisors daily and ensure that any outstanding issues are followed up and completed.
• Communicate with the Controllers regarding any potential problems which may be encountered within the operation.
• Ensure that staff are using systems appropriately to record correct data as per CAA requirements.
• Ensure staff undertake full equipment checks.
• Monitor the ramp team activities through visual inspections, quality assurance and compliance checks and record via internal systems i.e. Assessnet, One Drive.
• Investigate and report any incidents or occurrences ensuring immediate escalation to Operations Managers.
• Monitor staff/team sickness and absence and report to Operations Managers.
• Challenge and investigate poor performance.
• Ensure that all company uniform policy is adhered to and that all personal protection equipment is always worn.
• Conduct performance meetings in association with Operations Managers as directed.
• Ensure that all necessary updates and other information are passed on to colleagues.
• Ensure the Operations Manager is kept fully updated on all correspondence and daily activities.
• Take appropriate action if standards are not met, up to and including assisting Operations Managers in disciplinary procedures.
• Monitor all additional revenue opportunities.
• Coach staff where required.
• Support the resolution of customer complaints and passenger queries.
• Carry out any reasonable task requested.
• When required to cover holidays for key operational roles.