Michael Kors
Supervisor
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Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
Role Overview
The Sales Supervisor is responsible for achieving personal and store sales goals, coaching and leading the team to deliver elevated Customer Experience, both in-store and virtually, and handling daily challenges with Speed, Energy, and Optimism.
Major Responsibilities
People
- Inspire, lead, and coach the store team to create a culture of performance delivery and accountability
- Support the Management Team in training and developing the store team as well as onboarding new joiners
- Provide feedback to support Management Team in evaluating and boosting performance of each Jet Set Ambassador
- Ensure image and grooming standards are aligned with brand policy
- Practice and role model the company behaviors, ensuring effective use of the behavior toolkit
Service
- Lead the team of Jet Set Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business both in-store and through Virtual Shopping
- Ensure Jet Set Ambassadors maintain client communication through utilizing all available tools and a variety of channels
- Proactively manage client database and utilize information to increase sales
- Maintain floor presence and lead by example through elevated customer experience and service
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Leading
- Provide coaching and support to assist Jet Set Ambassadors in resolving customer service issues, empowering the teams to make decisions in the customer’s best interest
Sales
- Meet and exceed sales goals holding self and team accountable for the results
- Analyze reports, and develop action plans to ensure expectations are met or exceeded
- Track and communicate business results and opportunities, driving sales and product knowledge
- Ensure sales and unit goals and all relevant KPIs are set for Jet Set Ambassadors and communicated effectively
Operations
- Support Management Team to ensure store maintenance and auditing programme is aligned to Brand standards
- Ensure loss prevention is a key priority, assuming responsibility for taking quick action on early indications of any loss, collaborating with SM, ASM, and LPRM
- Collaborate with DVM to implement and maintain all visual merchandising directives and ensure execution of effective strategies
- Ensure all the Company Communication Platforms are used effectively and relevant actions taken.
Technology Proficiency
- Highlight the importance of leveraging technology for inventory management, sales analysis, and customer engagement
Job Requirements
- Relevant proven retail and management experience with a fast-paced retailer
- Technology proficient, knowledge, and use of leveraging technology to drive sales and customer experience.
- Able to work and thrive in a fast-paced retail environment keeping a positive attitude and maintaining Speed, Energy, and Optimism
- Proficiency in Retail Math, KPIs, and Microsoft Office
- Fluent English
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Equal Employment Opportunity
We are an Equal Opportunity Employer M/D/F/V
The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.
In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.
Compensation Range
26,000.00 - 41,500.00 GBP
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