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Company Description: Trailberg is a growing organization committed to delivering high-quality services and products to its customers. The company values teamwork, accountability, and continuous improvement, creating an environment where employees can develop their skills and grow their careers. Trailberg encourages innovative thinking and practical problem-solving to improve operations and customer satisfaction. Team members are supported with clear goals, constructive feedback, and opportunities to take on responsibility. The organization fosters a respectful, inclusive workplace where diverse perspectives are welcome.
Role Description: This is a full-time, on-site Supervisor role based in Liverpool. The Supervisor is responsible for overseeing day-to-day operations, ensuring that team members follow procedures, meet performance targets, and provide excellent service. Typical tasks include:
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- Planning work schedules
- Assigning duties
- Monitoring workflow
- Resolving operational issues in a timely manner
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The role involves coaching and supporting team members, conducting performance check-ins, and promoting a safe, compliant working environment. The Supervisor will also collaborate with management to implement process improvements, track key metrics, and communicate updates clearly to the team.
Qualifications:
- Ability to lead, motivate, and support a team, with experience in supervision or team leadership in an operational or customer-focused environment.
- Strong organizational and time management skills, with the capacity to coordinate schedules, prioritize tasks, and manage multiple responsibilities.
- Effective communication skills, including clear verbal and written communication and the ability to give constructive feedback and handle conflict professionally.
- Problem-solving and decision-making abilities, with a practical approach to resolving day-to-day issues and improving processes.
- Understanding of basic operational procedures and compliance requirements, with attention to detail and a focus on safety and quality.
- Comfort using common office and operational software tools (e.g., email, spreadsheets, scheduling systems) and learning new systems as needed.
- Ability to work on-site in Liverpool, with reliability, punctuality, and flexibility to meet business needs.
- Relevant experience in a supervisory, coordinator, or lead role; formal training or education in management, business, or a related field is beneficial but not required.
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