Agile Retail
Supervisor
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Role: Supervisor
Location: London (The O2)
Contract: Full Time Temp until December
Salary: £16.11 Per Hour PLUS BONUS
About Yankee Candle:
At Yankee Candle®, we stand out as a distinguished name in the world of home fragrances, offering an impressive selection of over 600 products to elevate any environment. Since our humble beginnings in 1969, we have grown into one of the most beloved brands globally, renowned for our innovative approach to home fragrance and our exquisite candle designs. Our commitment to quality ensures that each scent enhances your home and creates a memorable ambience.
This is an exciting opportunity to join a globally recognised household name at a point of growth, bringing Yankee Candle® to life through brilliant people, memorable customer experiences and a fast-paced, energetic store environment.
The Supervisor Role:
- Lead from the shop floor, supporting the team to deliver exceptional service, strong product knowledge and a store environment that brings Yankee Candle® to life.
- Help bring the Yankee Candle® brand to life in store, setting a strong example for the team in how the brand is represented.
- Deliver a service culture that goes beyond the transactional, creating genuine connections, memorable moments and lasting impressions for customers.
- Build your own product knowledge and share it with the team, using engaging storytelling to help customers discover the right fragrance.
- Support and motivate the team on shift, helping create a positive, inclusive and high-performing environment.
- Lead with energy and focus in a fast-paced retail environment, keeping standards high when trade is at its busiest.
- Support the store's commercial performance by delivering strong customer interactions, recognising opportunities and encouraging the team to maximise sales.
- Maintain high standards across merchandising, presentation, stock, compliance and the overall customer environment.
- Act quickly on opportunities and challenges on shift, taking responsibility for finding solutions and escalating where appropriate.
- Help create a store people want to visit, a team people want to join and an environment that reflects the quality and heritage of Yankee Candle®.
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What's in it for the Supervisor?
- The opportunity to take on a leadership role with one of the world's most recognisable home fragrance brands.
- A brand with genuine heritage, quality and an established place in customers' homes.
- A fast-paced, energetic environment where you can make a visible impact every day.
- The opportunity to lead and support the team directly from the shop floor.
- The opportunity to develop your leadership, product and commercial skills.
- A growing retail environment with genuine opportunity to develop as the business grows.
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The role would suit someone who is:
- Genuinely excited by the opportunity to represent a recognised brand with quality, heritage, growth and opportunity.
- An experienced retail team member who is ready to take the next step into leadership.
- Passionate about exceptional service and confident setting an example for others.
- Naturally curious about products and enthusiastic about turning knowledge into engaging stories for customers.
- Positive, supportive and able to contribute to a strong team culture.
- Energised by fast-paced retail and comfortable taking the lead on shift.
- Commercially aware, with an understanding of how great customer interactions drive sales.
- Hands-on, visible and happiest leading from the shop floor.
- Ambitious, positive and excited by the opportunity to grow with the brand.
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