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Job Req Number: 124750
Time Type: Full Time
At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.
Customer Service Supervisor
Purfleet
Monday-Friday
Main Purpose of the Role
DSV Road is recruiting for an Export Customer Service Supervisor in our offices in Purfleet.
The role will be reporting directly to the Customer Service Manager and will be responsible for supervising the Export Customer Service team and overseeing export traffic movements from the UK. The position will consist of a mix of administration as well as operational and commercial tasks.
The role's main purpose is to identify and achieve the optimum utilisation of all resources to the profitable benefit of the company and customers, implement key business strategies and policies for the Export Customer Service department, in line with company financial and operational objectives. In cooperation with the management team, ensure the day-to-day running of the business is in accord with customers’ service level agreements and agreed transit times.
What Will You Be Doing?
- Lead, motivate and support the Export Customer Service team to deliver high-level customer service and achieve departmental objectives.
- Manage team resources effectively, including holiday approvals, absence management, and organizing operational cover to ensure service continuity.
- Allocate workloads and prioritize tasks to meet customer requirements, service level agreements, and business deadlines.
- Conduct regular team meetings, performance reviews, and team briefings to support employee development and engagement.
- Identify training requirements and support the development of team members through coaching, mentoring, and formal training plans.
- Act as the first point of escalation for customer service issues, ensuring prompt and professional resolution.
- Maintain strong relationships with customers, suppliers, carriers, and internal stakeholders to ensure service excellence and operational efficiency.
- Ensure timely and accurate processing of customer bookings, operational instructions, and customer communications.
- Evaluate departmental performance against operational and financial targets and implement corrective actions where required.
- Ensure compliance with company procedures, customer requirements, and all relevant legislative and regulatory obligations.
- Promote a positive working environment focused on teamwork, accountability, continuous improvement, and customer satisfaction.
- Support recruitment, onboarding, and succession planning initiatives within the department.
- Support and assist all DSV Group companies as and when required.
- Ensure any operational, customer, or personnel issues are addressed promptly and professionally.
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About You
- Previous experience within the road freight industry
- Good financial awareness
- Ability to be highly organized
- Have a strong customer focus
- Previous management skills with the capacity to drive performance-related colleagues
- Ability to review, support, and grow the team and business area by bringing your own ideas
What Can We Offer You?
- Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
- In addition, we can offer access to a selection of employee benefits, such as:
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Cycle Scheme
- Employee counseling, for support with physical and mental wellbeing
- Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover
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Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay!
Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.
We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
DSV – Global Transport and Logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalize, and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives, and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability, and action. We value inclusivity, embrace different cultures, and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers, and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere.
Visit dsv.com and follow us on LinkedIn and Facebook.
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