Monica Vinader
Supervisor
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Supervisor
Location: London
Reporting To: Boutique Manager
Who We Are
At Monica Vinader, we believe luxury should be empowering, long-lasting, and responsibly made. Guided by integrity, craftsmanship, and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world.
From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved, and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories, and becomes part of who you are, all while making responsible luxury more accessible.
Our commitment to sustainability, innovation, and positive impact continues to be recognised across the industry. We are proud to have received:
- Responsible Jewellery Brand, 2026 – Country & Town House
- Responsible Luxury Business of the Year, 2025 & 2026 – Positive Luxury
- Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces
With a global footprint across physical retail, e-commerce, and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.
Where We Need Your Help
We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers' expectations, a passionate founder that cares deeply about doing what is right, and a loyal and growing community who advocate for us.
The Supervisor role is an exciting opportunity to step up as a sales and service leader on the floor. This role is for someone who leads through example, energises the team around them, and drives training and selling standards — without stepping into a people management position. You will:
- Be the sales and service lead on the floor, driving KPIs and setting the standard for customer experience
- Take ownership of new starter and ongoing team training, sharing product and selling expertise
- Support the management team with daily operational tasks and boutique readiness
- Act as a trusted go-to for the team on product knowledge, styling, and clienteling best practice
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What You’ll Do
Leading Sales & Customer Experience
- Consistently achieve and exceed individual sales targets and KPIs, acting as a role model for the team
- Demonstrate expert product knowledge and bring the MV story to life through elevated storytelling and styling
- Lead by example in delivering an exceptional, personalised client experience at every stage of the journey
- Utilise clienteling tools to build meaningful, repeat client relationships in line with MV guidelines
- Confidently deliver all in-store services including engraving, welding, and aftercare
- Champion the power of 3 and stacking/layering expertise to maximise basket size and client satisfaction
Training & Developing the Team
- Take a lead role in onboarding new Sales Associates, sharing product knowledge and service standards
- Support the delivery and completion of brand and product training programmes across the team
- Coach colleagues in the moment — sharing feedback, demonstrating techniques, and celebrating great practice
- Identify skill gaps on the floor and proactively discuss with the management team with suggestions for development
- Act as a product and styling expert that the team can turn to for guidance and inspiration
Supporting Operations & Boutique Standards
- Support the management team with operational tasks including stock management, deliveries, and stock takes
- Uphold visual merchandising standards and ensure the boutique is presented to the highest standard at all times
- Ensure compliance with all MV procedures and policies, including accurate payment processing and cash handling
- Contribute to a positive, inclusive, and high-energy team environment
- Support with opening and closing responsibilities as directed by the management team
What You’ll Bring
- Sales & Productivity: You will drive sales and team productivity by bringing a commercial mindset and proactive growth strategies that inspire and engage the team.
- High Performance Team: You will elevate team performance by coaching colleagues, leading by example, and fostering a positive environment.
- Service Excellence and Clientelling: You will set the standard for service excellence and client loyalty by role-modelling and coaching personalised, consultative experiences across the team.
- Operational Excellence: You will uphold luxury standards and operational efficiency by supporting daily boutique readiness, precise execution, and team compliance.
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To Be Successful at Monica Vinader, It Helps If You...
- Are hands-on, solutions-focused, and entrepreneurial
- Collaborate openly with humility, honesty, and humour
- Embrace learning, teaching, and personal growth
- Stay resilient, adaptable, and self-motivated in a creative environment
- Speak up when you don’t know — and act fast to figure it out
Additional Requirements
- Ability to document your authorisation to work in the United Kingdom.
Travel Requirements
- Travel to our other Boutiques and Concessions may be required.
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design, and customer service. We are:
- Customer Obsessed: We put our customers at the centre of every decision and deliver thoughtful, personal experiences.
- Caring: We act with respect and empathy for people, communities, and the planet.
- Fast Paced: We move with focus and flexibility to make progress quickly and decisively.
- Exceptional: We hold ourselves to high standards and are always learning, improving, and raising the bar.
- Commercial: We make smart, data-led decisions that create long-term value for the business and our customers.
Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone, and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.
This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
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