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About Us
Y2K Vintage is one of the UK's leading vintage retailers, specialising in hand-picked fashion from the late 90s and early 2000s. Our Notting Hill store is located on the busy Portobello Road and is a key part of the Y2K Vintage experience, welcoming a high volume of customers every week.
We're looking for an energetic, confident and commercially aware Supervisor to join our team and help lead the store. This is a hands-on role for someone who thrives in a fast-paced retail environment, loves vintage fashion and enjoys getting the best out of a team.
You'll work closely with the Store Manager and Assistant Store Manager to keep the store running smoothly, maintain high standards and deliver an exceptional customer experience. When senior management aren't in the store, you'll be trusted to take ownership of the shop floor and ensure the team remains focused, motivated and commercially driven.
The Role
As Supervisor, you'll be a key member of the store leadership team, supporting the Store Manager and Assistant Store Manager across the day-to-day running of the store.
You'll lead from the front, setting the standard for customer service, energy and performance. You'll help drive sales and key KPIs, coach the team in real time, maintain excellent visual merchandising standards and ensure operational procedures are followed.
We're looking for someone who is proactive, confident making decisions and comfortable taking ownership during busy trading periods.
Key Responsibilities
Shop Floor & Team Leadership
- Lead the shop floor throughout your shifts, maintaining high energy, positivity and excellent customer service standards.
- Conduct daily team briefs in the absence of the SM and/or ASM, covering daily targets, priorities, tasks, zoning plans and breaks.
- Ensure shop floor zoning is consistently maintained, and the store remains organised and fully shoppable.
- Lead by example, creating an energetic and positive atmosphere for both customers and the team.
- Recognise individual and team achievements, celebrate successes and communicate positive sales trends.
- Support the SM and ASM with team training and development when required.
- Identify performance issues and provide constructive feedback and ongoing support to underperforming team members.
- Support the SM and ASM with performance management where required.
- Work with the management team to implement and monitor stock loss prevention strategies.
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Customer Experience & Store Atmosphere
- Ensure every customer receives an exceptional Y2K Vintage experience; from the moment they enter the store.
- Lead by example when greeting customers, providing styling advice and creating genuine customer interactions.
- Coach the team on customer service and identify new ways to strengthen customer engagement.
- Remain calm, present and supportive during busy trading periods.
- Ensure the store atmosphere reflects the Y2K Vintage brand, including maintaining the correct playlists throughout the day and adapting music during peak and quieter periods.
- Make customer experience the number one priority for both you and the team.
Visual Merchandising
- Work closely with the SM and ASM to curate the store's visual merchandising in line with current trends, customer behaviour and the best stock available.
- Conduct a daily store walk-through to identify opportunities for VM adjustments.
- Ensure rails, displays and key areas are maintained to a consistently high standard.
- Monitor best-selling products, categories and emerging trends through customer interactions and sales performance, ensuring key products are positioned strategically to drive sales.
- Coach the team on VM and standards.
- Ensure window displays remain full, fresh and on brand, with a focus on best-selling products, current trends, seasonality and the store's demographic.
- Support the SM and ASM with the company's weekly repricing process.
- Communicate with and update the Visual Merchandising Strategist when required.
Sales & KPIs
- Support the SM and ASM in achieving weekly and monthly store sales targets.
- Lead by example in achieving key store KPIs, including Google reviews and loyalty member sign-ups.
- Coach and motivate the team to deliver against these KPIs.
- Monitor sales performance and identify opportunities to improve results throughout the day.
- Work with the SM and ASM to develop and implement Plans of Action to achieve weekly targets.
- Celebrate strong individual and team performance and communicate positive sales trends.
Back of House & Stock
- Maintain a clean, organised and efficient back-of-house environment.
- Ensure the staff holds policy is consistently followed.
- Ensure customer holds are organised and cleared regularly.
- Ensure faulty and pull boxes are clearly labelled, counted and organised.
- Conduct stock counts when required and communicate with the stock team as necessary.
- Support the management team in monitoring stock levels of packaging, stationery and other essential store supplies.
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Marketing & Social Media
- Work with the Store Manager to identify opportunities to convert local customers into social media followers.
- Ensure content created by the store team aligns with Y2K Vintage's brand guidelines.
- Support the team in driving Instagram sales through strong product-focused Stories.
- Manage Instagram DMs in the absence of the SM and/or ASM, responding promptly and providing a high level of customer service.
Store Operations & Finance
- Ensure daily opening and closing checklists are completed correctly.
- Maintain high standards of cleanliness, organisation and presentation across the store.
- Ensure all handovers are completed and communicated effectively, including writing clear handovers before days off.
- Record daily cash takings and follow company cashing-up procedures in the absence of the SM and/or ASM.
- Conduct Monday cash-ups when required.
- Monitor operational issues and take appropriate action when senior management are not present.
What We're Looking For
- Previous experience in a retail leadership role such as Supervisor, Key Holder, Floor Manager or Assistant Manager is desirable.
- Confident leading a team within a busy, fast-paced retail environment.
- A proactive leader who naturally takes ownership and leads by example.
- Energetic, positive and comfortable working on a busy shop floor.
- Strong communication, organisational and problem-solving skills.
- Commercially aware, with an understanding of how customer experience, VM and team performance drive sales.
- Confident giving feedback, coaching others and holding people accountable.
- Passionate about delivering an exceptional customer experience.
- A genuine love of vintage fashion and Y2K style.
- Able to remain calm, positive and focused under pressure.
- Available to work 5 days per week, including weekends.
What We Offer
- £30,000 annual salary
- Company pension
- Employee discount
- Store discount
- Opportunities for progression within a rapidly growing business
- A supportive and ambitious team environment
Job Type
- Full-time
- 5 days per week
- Weekend availability required
Salary: £30,000 per year
Benefits
- Company pension
- Employee discount
- Store discount
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