Intermountain Health
Supervisor Acute Patient Access
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description:
Role Overview
An Acute Patient Access Supervisor is responsible for day-to-day operations of the Revenue Service Center and Hospital departments. This role is responsible for implementing and enforcing comprehensive quality management programs that comply with standard operating procedures and the regulations of certifying, licensing, and accrediting agencies.
Shift: 2pm-10:30pm
Essential Functions
- Oversee day-to-day functions of the assigned patient access department.
- Collaborate with partnering leadership teams to evaluate service needs and volumes for staffing.
- Assign daily work schedules and approve timecards.
- Provide support for estimates, financial assistance, payment plans, and charity care.
- Communicate process and protocol to staff. Develop, implement and teach new procedures and practices. Direct and coordinate training of new employees.
- Use knowledge of insurance plans and contractual arrangements affecting payments, to research incomplete, incorrect or outstanding claims and/or patient issues. Investigate and resolve billing/insurance/claims submission, disputes or complaints to resolution, as needed.
- Responsible for ensuring the adherence to Federal and state regulations, including the Emergency Medical Treatment and Labor Act (EMTALA).
- Provide patients with directions, maps, and parking information.
- Coordinate with clinical and administrative staff to ensure smooth patient flow, quality care, and downtime procedures.
- Ensure obtaining prior authorizations, referrals, estimates, and financial clearance.
Skills
- Interpersonal Skills
- Customer Service
- Industry Standards
- EHR
- Microsoft
- Cash Handling
- Medical Billing
- Complaint resolution
- EMTALA
- Healthcare Regulations
Qualifications
- Education:
- High School diploma or equivalent is required.
- Associate’s level degree or higher is preferred.
- Degree must be obtained from an accredited institution.
- Education is verified.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Experience:
- Demonstrated intermediate experience in a Patient Access Role.
- Demonstrated ability to work in a fast-paced environment.
- Demonstrates a strong understanding of regulatory requirements, insurance protocols, and hospital policies to safeguard patient rights and ensure compliance.
- Demonstrates ability to resolve Caregiver and Patient/Family complaints.
- Demonstrates proficiency in Electronic Health record, Epic preferred.
Physical Requirements
- Ongoing need for leaders to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
- Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require the leader to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
- Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
- May have the same physical requirements as those of patient access jobs, when the leader takes shifts.
- For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.
Location
- Work City: Grand Junction
- Work State: Colorado
Hours
- Scheduled Weekly Hours: 40
Salary
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$25.39 - $40.00
Benefits
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Learn more about our comprehensive benefits package here.
Employment Compliance
By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.
Equal Opportunity Employer
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
AI Recruitment Process
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
Notice
All positions subject to close without notice.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills