Date Posted:

2026-09-18

Country: United Kingdom

Location: Solihull, Solihull

Position Role Type: Unspecified

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With a global workforce of +180,000 employees, RTX is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. RTX has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving market.

RTX comprises 3 key businesses; Collins Aerospace, Pratt & Whitney, and Raytheon, with the UK being predominantly Collins Aerospace. Collins Aerospace specialises in producing aerostructures, avionics, interiors, mechanical systems, mission systems, and power and control systems that serve customers across the commercial, regional, business aviation and military sectors.

We are looking to recruit a HR Supervisor to join our People Services team.

Position Overview:

As part of the Enterprise Services business, People Services operates as a HR Shared Service, providing first line HR advice and guidance to employees and managers. Our UK and Ireland team support all sites across the UK business, as well as locations in the Middle East. The team is split into 3 tiers – Tier 0 being our online, self-service portal; Tier 1 handling queries, providing advice and guidance, and general HR administration; and Tier 2 providing more services for the most complex cases. This role is situated in Tier 1, reporting to the Manager, HR Operations. The role is highly customer focused, fast paced, varied and relies on effective collaboration with others.

What you will do:

• Provide first line leadership and real-time coaching to a small team of Associate HR Advisors.
• Advise, coach and guide Managers and Employees to effectively navigate HR processes, from simple to complex, handling a small caseload.
• Utilise tacit line HR knowledge and experience of business processes and policies to effectively guide customers through complex situations and up skill the wider team.
• Effectively handle and resolve a wide range of HR queries received through a variety of channels including telephone, email, and online portal ensuring that a high level of customer service is delivered throughout.
• Utilise established HR processes, knowledge, policies, company guidelines and regulations to resolve customer cases.
• Partner with BU HR teams to identify, recommend and create knowledge articles to constantly update our People Services knowledge base.
• Understand and be compliant with the corporate data protection and confidentiality policies.
• Be an active and supportive member of the team, sharing experiences and ideas with colleagues to continually improve our services.
• Actively engage with continuous improvement tools to identify and support process improvement activities, including supporting optimisation efforts with third party vendors.
• Act as an advocate for People Services within the business and encourage adoption of the HR Operating Model.
• Carry out any other reasonable request in line with your day-to-day duties.
• Conduct regular 121’s, using performance data to identify improvements and develop Advisor capability.
• Act as a first escalation point for issue resolution in your value stream.
• Work to consistently meet KPIs.