BCD
Supervisor Operations
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Supervisor Operations (Remote/Hybrid)
Full-time, based in United Kingdom, Spain, Poland, France, Germany or Netherlands
If you live in the Poland, Warsaw area, you will need to work in-office for 50% of working time monthly. If you are located in the Kraków and Rzeszów areas, you will need to work in-office at least 1 day per week.
In this role, you are responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing support and coaching. You are the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets.
As a Supervisor Operations, you will
- Meet and exceed all performance targets and give feedback to the operations manager
- Support, assist and coach travel agents to maximize efficiency and productivity
- Work with performance data to maximum the effectiveness and efficiency of the team
- Take proactive actions to improve internal and external customer satisfaction
- Handle client reservations
- Control and manage customer complaints and general queries
- Control the workload of your team
- Motivate and develop responsibility of team members by constant involvement, coaching and clear appraisal
- Actively participate in the main HR processes: planning, evaluation, coaching and appraisal
- Assists in the hiring and onboarding of new employees
- Expertly uses the appropriate BCD Travel tools and systems to provide coaching and support to the Travel Consultant team
- Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
- Maintains knowledge of necessary regulations
- Supports BCD Travel and client driven initiatives
- Anticipates and helps on potential challenges that may arise for the consultant
- Reviews global distribution systems (GDS) queues daily to maintain quality control
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About you
- Corporate travel management industry work experience
- Solid working knowledge of the travel industry, policies, procedures, and processes
- Advanced skills on GDS Sabre
- People management experience will be an advantage
- Strong verbal and written communication skills in English
- Ability to handle multiple priorities simultaneously
- Able to work flexible hours, independently, exercising discretion and judgment
- Demonstrated excellent professional customer service and problem resolution skills
- Strong problem solving and/or critical thinking skills
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
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You’ll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
At BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope.
This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:
- Spain: 30-38k EUR
- France: 33- 45k EUR
- Poland: 103.2-126k PLN
- Germany: 33-62k EUR
- Netherlands: 51-58k EUR
The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.
We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
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