Butlin's
Supervisor Plus
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Supervisor Plus
Department: Accommodation & Guest Services
Employment Type: Permanent - Full Time
Location: Skegness
Compensation: £31,000 / year
Description
This is a genuinely new position at Butlin's — and a rare chance to shape it from day one. As Supervisor Plus, you'll be the go-to person for your team, the driving force behind great standards, and the difference between a good guest day and an unforgettable one.
You'll be hands-on, visible, and trusted to make things happen — coaching your team in the moment, solving problems on the spot, and making sure every guest gets the Butlin's experience they came for.
Core base: Accommodation (Mondays and Fridays, our busiest changeover days) Plus: Flexible time across departments the rest of the week, wherever the action needs you most
Why this role?
- A brand-new opportunity — help define what great looks like in this role
- Variety, every week — no two days the same, across accommodation and your chosen specialism
- Real influence — your coaching and decisions directly shape the guest experience
- Room to grow — develop your leadership skills across multiple departments and disciplines
What You'll Be Doing
- Leading from the front — keeping your team focused, motivated, and in the right place at the right time
- Coaching the team to hit key targets, from add-on sales to guest experience scores
- Owning CAFF audits in accommodation, and relevant audits in whichever department you're supporting
- Making sure guests always find what they need, when they need it
- Keeping an eye on NPS and guest feedback, and turning it into real action
- Championing the Butlin's Values and Leadership Behaviours every day
- Being the voice that connects Manager plans to team delivery — clearly, consistently, brilliantly
- Building strong relationships across your resort, other resorts, and central support teams
- Supporting your people through their whole journey with us — onboarding, development, PDPs, and more
- Turning every audit and observation into practical, visible improvement
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Choose your specialism
Alongside your Accommodation focus, you'll bring your energy to one of 4 exciting areas:
Supervisor Plus – Buffets
Be the face of a warm, welcoming dining experience. You'll champion food safety, keep the bays looking abundant and appealing, work closely with the kitchen on quality and timing, and coach your team to deliver five-star hospitality on every shift.
Supervisor Plus – Bars & Retail
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Bring the energy to our bars and retail spaces. You'll coach the team on sales and service, keep queues moving with sharp, dynamic deployment, nail stock control, and help every venue run exactly to brand standard — while having fun doing it.
Supervisor Plus – Restaurants & QSRs
Set the tone for a brilliant dining experience from the moment guests sit down. You'll drive upselling on starters, desserts, and drinks, coach confident, natural guest conversations, and make sure every checkback leaves guests feeling looked after.
Supervisor Plus - Leisure
Support our leisure areas including our Splash Swimming pool or our fairground, driving amazing guest experience in some of our most popular activities on resort.
About You
- A natural leader who thrives on being hands-on and visible
- Someone who loves coaching people to be their best, on shift, in the moment
- A sharp eye for standards, safety, and detail
- Confidence to turn guest feedback and audits into real improvement
- Flexibility to move where you're needed most — and energy to bring wherever you land
- A genuine passion for creating amazing guest experiences
- For our leisure areas - an NPLQ qualification is required for Splash.
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