Zachary Daniels
Supervisor
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Supervisor - Camden
Position: Supervisor
Location: Camden
Salary: £27,000 to £28,000 + bonus potential of around £1,000 per year
Are you passionate about delivering exceptional customer service and looking for your next step within retail, sales or customer-focused management?
Join a successful and expanding business with stores across the UK and Europe as they continue through an exciting period of growth. A real benefit of this opportunity is the work-life balance. There are no late evenings, and weekend hours are reduced compared with many traditional retail management roles.
The Role
As Supervisor, you'll play a key role in the day-to-day running of the store, working closely with the Store Manager to deliver excellent customer service, achieve sales targets and maintain high operational standards. This is a hands-on role where you'll be speaking with customers, managing enquiries, converting opportunities into sales and helping ensure the store runs smoothly. You'll also have the opportunity to develop your management experience within a business that offers genuine opportunities for progression.
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Working pattern: Full-time across the store opening hours, with no late evenings and reduced weekend hours as part of the rota.
Key Responsibilities
- Deliver an outstanding level of customer service.
- Manage customer enquiries in person, over the phone and online.
- Convert enquiries into sales and achieve individual and store KPIs.
- Support the Store Manager with the day-to-day running of the store.
- Maintain company, brand and operational standards.
- Ensure health and safety procedures are followed at all times.
- Assist with administration, customer accounts and general store operations.
- Take additional responsibility for the store when the Store Manager is away.
- Help create a positive, professional and customer-focused environment.
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About You
- Enthusiastic, positive and confident when dealing with customers.
- Previous experience within retail, sales, hospitality, leisure or another customer-focused environment.
- Commercially minded and comfortable working towards sales targets and KPIs.
- Proactive and self-motivated with a hands-on approach.
- Comfortable taking responsibility and working independently when required.
- Previous supervisory or management experience would be advantageous but is not essential.
- Keen to develop your career within a growing business.
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