RIMOWA
Supervisor - Rimowa - Harrods
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Position:
Welcome to RIMOWA, the brand redefining travel since 1898. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.
At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours!
Acting as a Brand Ambassador this role provides world class service by building and maintaining loyal clients to maximize profitable sales. Ensuring that housekeeping standards personal grooming is exemplary, and stock is handled correctly.
Job responsibilities:
Support the team
- Provide support for team-members in order to reach their objectives
- Be contact person for the team
- Train new colleagues
- Participate to build up a strong team
- Provide constructive feedbacks to team-members
- Lead by example
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Support the Store Management in management tasks
- Daily planning
- KPI reportings & analyses
Customer service / selling ceremony
- Welcome clients in the store and create a welcoming environment, e.g. offer beverages
- If necessary: queue and customer flow management
- Ask questions to capture client needs and concerns
- Adopt personalized approach according to the customer’s profile/interests
- Present and explain the product
- Seize opportunity to cross- and up-selling
- Demonstrate high levels of brand expertise
- Cashiering skills / POS operational knowledge
- Inventory Awareness: know what in the stock in order to suggest alternatives to customers
- Collect and update CRM data, perform CRM activities (use of R-Client App)
Client Care / After Sales Service
- Welcome service clients in the store and address their service issue
- Evaluate the repair suitcase and communicate the repair status (possible, not possible, expected repair time if possible)
- Support the In-store Technicians by handling repair transactions in RMS performing repairs according to abilities, at least small repairs
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Store conditions and appearance
- Keep store well organized, clean and in line with VM guidelines
- Perfect grooming in line with grooming guidelines
Language
- Local language – Fluent
- English - good written and verbal skills
IT Skills
- CEGID
- CRM tools
- Microsoft Excel, Word, PowerPoint, and Outlook
RIMOWA related knowledges
- Product knowledge
- Brand knowledge
- Market knowledge
- RIMOWA values
- R-cademy
Beneficial Experience
- First aid course
- Security course
- IT-knowledge
Profile:
Education
- Basic school education / High school education
External Experience
- Experience in retail as CA (Minimum 3 years)
- Previous experience with luxury products - would be a plus
RIMOWA Experience
- Relevant experience as Client Advisor with additional responsibilities (e. g. Champion roles)
- Proven track record of performance
- Acts as RIMOWA Ambassador and role model in the team
- Shows behaviour according to RIMOWA values
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