Value Retail PLC
Supervisor
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Overview
Ottolenghi began in a small deli on Notting Hill's Ledbury Road in 2002. From there, we've developed a style of cooking and hospitality rooted in Middle Eastern and Mediterranean traditions, that also draws in diverse influences and ingredients from around the world.
Our commitment to the championing of vegetables & unusual ingredients, has led to what some call The Ottolenghi effect- a shorthand for the creation of a meal full of colour, flavour and joy. Over 20 years, we have become a proud family of delis and restaurants where you’ll find vibrant food, low intervention wines, and warm hospitality. We offer lifelong careers, foster talent, and put people at the heart of everything that we do.
Responsibilities
What you’ll do
- Supervise the team during service, ensuring standards are met.
- Train and support team members, providing guidance and feedback.
- Manage daily operations including opening/closing, stock replenishment, and cash handling.
- Ensure product displays, deli counters, and the shop floor are maintained to a high standard.
- Handle customer queries and complaints professionally and effectively.
- Maintain compliance with food safety, hygiene, and health and safety regulations.
- Support the Shop Manager with admin, reporting, and operational planning.
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Qualifications
What we’re looking for
- Previous supervisory or senior retail/hospitality experience, 1+ years minimum
- A passion for food and customer service.
- Strong organisational and communication skills.
Key skills
- Natural leadership with the ability to motivate a team.
- Excellent customer-facing skills.
- Organised, detail-oriented, and commercially aware.
- Strong communication and interpersonal skills.
- Well-organised with excellent attention to detail.
- Comfortable using relevant IT systems.
- Ability to multitask and problem-solve in a fast-paced environment.
- Calm under pressure with a solution-focused mindset.
- A genuine passion for food, retail, and customer service and continuous improvement.
What's in it for you:
- 28 days annual leave per year, inclusive of bank holidays
- Delicious Ottolenghi staff meals on shift and generous staff discount
- Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts
- Refer a Friend Bonus: £500 for each successful referral
- Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef’s Academy workshops, and access to external courses
- A warm, inclusive working culture where individuality, growth, and creativity are celebrated
- Enhanced Parental Pay after two years’ service
- A special birthday treat to celebrate your day
- Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen
- A collaborative and creative environment where your ideas are valued
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Our culture
At Ottolenghi, we celebrate individuality, creativity and collaboration. We believe great hospitality starts with a great team environment. You'll be surrounded by passionate people who care deeply about food, service and supporting one another. We invest in our people, encourage personal growth and create opportunities for long-term careers.
If you’re a skilled chef looking for your next step and the chance to be part of a creative and dynamic kitchen, we’d love to hear from you.
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