HM Revenue & Customs
Supplier Manager
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About The Job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission.
We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact.
CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain a wide range of other IT services and systems that support customs and international trade activities and beyond. Our teams are made up of specialists in delivery, business analysis, engineering, and live service support. We collaborate closely with stakeholders across HMRC to ensure our IT systems meet their needs
Job Description
As a Supplier Manager within CDIO Borders and Trade, you will manage a portfolio of supplier contracts, ensuring strong performance, value for money and delivery against agreed outcomes. You will oversee key aspects of supplier management including relationships, risks and issues, budgets, and continuous improvement, aligned to HMRC standards and ways of working.
Working with a wide range of stakeholders across Commercial, Finance, Security and Programme teams, you will support the effective delivery of critical services across Borders and Trade. You will also play a key role in ensuring compliance with security and onboarding/offboarding requirements, maintaining a clear understanding of contractual obligations and supporting improvements to processes and ways of working. This is a fast-paced and collaborative environment where you will be expected to build strong relationships, resolve challenges and contribute to a high-performing Supplier Management community.
Do you have a strong background in Supplier Management, with experience in managing strategic suppliers within a large and complex organisation? If so, we have an exciting opportunity for a Supplier Manager to join HMRC's Chief Digital & Information Office (CDIO), supporting some of the most ambitious change programmes in government.
We offer a unique opportunity to work with cutting-edge technologies, influence large-scale digital programmes, and make a meaningful, lasting impact on millions of people and businesses across the UK.
For further information please sign up for our Webinar on the 11th August starting at 2:30pm. Please register here Supplier Manager - Information Session - Fill in form
Person specification
We're looking for a proactive and collaborative Supplier Manager who enjoys working in a fast-paced environment and building strong, effective relationships across a wide range of stakeholders.
You will be confident engaging with colleagues at all levels and able to influence, challenge and support others to achieve the right outcomes. You'll bring a curious and improvement-focused mindset, with the confidence to question existing ways of working and help drive positive change.
You will have experience managing supplier or commercial relationships, with a good understanding of performance, risk and contract management. Strong organisational skills, attention to detail, and the ability to balance multiple priorities are essential.
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Above all, you will be a team player who is adaptable, open to change and committed to delivering high-quality outcomes as part of a professional and supportive Supplier Management community.
Responsibilities
- Manage strategic supplier relationships and ensure delivery against contractual obligations, including day-to-day service delivery management.
- Lead supplier performance reviews, including monitoring and managing operational performance service improvement plans, and issue resolution.
- Understand and interpret KPIs, SLAs and critical metrics to effectively measure supplier performance and drive operational improvements.
- Support contract governance, including reporting, business continuity planning, risk management, and compliance.
- Collaborate with internal stakeholders across commercial, finance, and delivery teams to support effective service delivery and contract outcomes.
- Contribute to contract renewals, variations, and re-procurements in line with internal governance requirements and public procurement regulations.
- Drive innovation and continuous improvement through supplier engagement and identify opportunities to enhance operational performance.
- Support budget management activities, including purchase orders and invoice approvals, working closely with Finance.
- Support mobilisation and transition of new or changing supplier arrangements.
Essential Criteria
- Recent experience in managing multiple suppliers in a large, complex organisation.
- Strong understanding of contract management principles and supplier performance frameworks.
- Ability to analyse performance data and drive service improvements.
- Excellent stakeholder engagement, relationship building and communication skills.
- Knowledge and experience of engaging suppliers via Statements of Work (SoWs), including defining deliverables, milestones, and performance measures.
- A solution-focused mindset, with the ability to identify issues, challenge existing ways of working and implement improvements.
- Understanding of contract management principles and supplier performance frameworks, including KPIs, SLAs and risk/issue management.
Desirable Criteria
- Practitioner level in Contract Management & Capability Programme (CMCP).
- Experience working in Agile or IT environments.
Office Closures
If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
For more information on where you might be working, review this information on our locations (opens in a new window)
This Site Is
Telford Plaza, Telford - moving to Parkside Court, Telford.
You will be given more information about what this means at the job offer stage.
Leeds Location
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.
Benefits
Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
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We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our [candidate guidance](opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history and previous experiences. Your CV should cover up to a maximum of your last 3 roles. The word limit for each role is 100 words. You should outline the key responsibilities and any significant achievements.
- A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience from your career reflect the Essential Criteria of the role. Please use specific instances of achievement from your career to detail suitability and alignment.
Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.
Please note: Applications exceeding the prescribed word count will only have the prescribed word count assessed. To ensure your application is considered in full, it is in your best interest to adhere strictly to the word count guideline.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on your CV.
At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, your Experience will be assessed, you will be asked Experience-based questions to explore in detail what you are capable of.
Interviews will take place via video link. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@
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