Blupace Tech
Supplier Manager -SIAM
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Why join us?
BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics, Field services, and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations, which includes UK, France, Germany, and Belgium.
Where you’ll be working:
We are looking for a Service Integration & Management (SIAM) Supplier Manager with 7+ yrs of experience. Looking for Immediate joiners. It is an Onsite Opportunity. Work locations - London. Tenure - 12 months. No Sponsorship provided for this role.
Service Integration & Management (SIAM) Supplier Manager
Job Summary
The SIAM Supplier Manager is responsible for governing and managing third-party service providers within a multi-supplier IT ecosystem. The role ensures suppliers deliver services in line with contractual obligations, SLA commitments, operational processes, and organizational objectives. The position acts as the central liaison between customers, internal teams, and service providers to drive service excellence, supplier accountability, risk management, and continual service improvement.
Key Responsibilities
Supplier Governance & Relationship Management
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- Establish and maintain productive relationships with service providers and key stakeholders.
- Act as the primary governance interface between suppliers, customers, and internal service management teams.
- Drive supplier accountability through regular operational, tactical, and strategic governance reviews.
- Facilitate dispute resolution and escalation management across suppliers.
- Ensure adherence to contractual commitments, Statements of Work (SoW), and service obligations.
Supplier Performance Management
- Monitor supplier performance against agreed SLAs, KPIs, OLAs, and contractual targets.
- Conduct service performance reviews and identify service gaps, risks, and improvement opportunities.
- Analyze performance trends and drive remediation plans for underperforming suppliers.
- Ensure accurate reporting, measurement, and transparency of supplier performance metrics.
Service Integration & Coordination
- Coordinate cross-supplier activities ensuring seamless end-to-end service delivery.
- Manage supplier interdependencies and promote collaborative working across multiple providers.
- Drive integrated operations and eliminate service delivery silos.
- Ensure suppliers align with SIAM processes, governance structures, and operating models.
Supplier Onboarding & Offboarding
- Lead supplier onboarding activities including workshops, governance setup, process alignment, and tool integration.
- Validate supplier readiness and operational compliance before service commencement.
- Manage supplier offboarding activities, transition planning, knowledge transfer, and risk mitigation.
- Ensure smooth introduction and transition of services within the SIAM ecosystem.
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Risk, Compliance & Audit Management
- Identify supplier-related operational, contractual, security, and compliance risks.
- Ensure adherence to organizational policies, service management processes, and audit requirements.
- Drive corrective and preventive actions arising from governance reviews and audits.
- Monitor supplier compliance with information security and regulatory requirements.
Technical & Process Skills
- Strong understanding of SIAM, ITIL, ITSM, supplier governance, and service delivery management.
- Experience managing multi-vendor environments.
- Knowledge of SLA, KPI, OLA, contract management, and service reporting.
- Familiarity with ITSM platforms such as ServiceNow.
Leadership & Communication Skills
- Strong stakeholder management and influencing skills.
- Excellent negotiation and conflict resolution capabilities.
- Strong analytical and problem-solving.
- Effective presentation and governance reporting capabilities.
- Ability to collaborate across customers, suppliers, and internal delivery teams.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business Management, or equivalent.
- ITIL Foundation certification (mandatory).
- SIAM Foundation/Professional certification (preferred).
- ServiceNow knowledge/certification (preferred).
Experience
- 8-15 years of experience in IT Service Management, SIAM, Supplier Management, Service Delivery Management, or Vendor Management.
- Proven experience managing multiple service providers in large enterprise environments.
- Experience driving governance, supplier performance reviews, service integrations, and continual improvement initiatives.
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