Corporate Travel Management (CTM) Group
Supplier Partnership Operations Specialist
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About CTM
Corporate Travel Management (CTM) is a global leader in innovative and cost-effective travel solutions, spanning corporate, events, leisure, loyalty and wholesale travel. We drive savings, efficiency, safety and sustainability to businesses and their travellers in every corner of the world. Our proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a measurable return on investment to clients.
Founded in 1994, CTM has grown from a two-person start-up into one of the world’s most successful travel management companies.
Summary of Position
The operational specialist role within the Partnerships Team is critical to align supplier strategy with operational execution across the business. While currently a regional role, the role is expected to evolve as part of the global supplier relations proposed restructure. This role will serve as the key link between Supplier Relations, operations, technology and marketing ensuring that supplier strategies both regional and global are effectively translated into scalable solutions that drive revenue growth, operational efficiencies and enhanced partner value. The successful candidate will bring a strong operations background within the travel industry, coupled with a comprehensive understanding of CTM’s technology and systems. Working closely with the Partnership Management Team and the Chief Partnership Officer they will align with CTM Partners, Project Management, Operations, Product and marketing teams to deliver end to end solutions that support strategic initiatives including preferencing, NDC, Sleep Space and other supplier driven opportunities.
What we need:
Knowledge, Skills and Abilities
- Strong analytical, problem-solving, and decision-making capabilities
- Excellent communication and influencing skills, with the ability to work effectively across regional and global teams.
- Strong excel, project management and presentation skills
- Strategic mindset with the ability to balance client needs and commercial objectives
- Commercial mindset with a proven ability to identify opportunities for revenue growth and operational efficiencies
- A desire to progress within the Supplier Relations Team (preferred)
- Engaged and energetic individual with a desire to succeed and ‘Run it like your own it’
- Strong excel, project management and presentation skills
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Experience
- Extensive operational experience with the business travel industry and GDS
- Strong understanding of travel technology platforms, including GDS and CTM internal systems and online booking tool (Lightning)
- Excellent communication and influencing skills, with the ability to work effectively across regional and global teams.
- Experience working with supplier Programmes, NDC, distribution technologies, or related travel industry initiatives.
- Strong analytical, problem-solving, and decision-making capabilities
- Engaged and energetic individual with a desire to succeed and ‘Run it like your own it’
- Commercial mindset with a proven ability to identify opportunities for revenue growth and operational efficiency.
What you will be responsible for:
- Commercial Performance
- Strategic Programme Delivery
- Operational Excellence
- Supplier Communications and Reporting
Join our crew and help CTM take flight. Apply now and pack your skills for a business travel journey that promises growth, discovery and plenty of first-class moments.
What to expect from the recruitment process
Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder);
Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams;
If you are successful we will invite you to our office for a final stage interview.
Wherever possible we will provide you with feedback, however we are a small team and often we won't be able to do so until after we fill the vacancy.
CTM is a responsible employer and is dedicated to conduct thorough right to work checks.
CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Committed, we’re here to support you in any way we can. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.
Reward & Recognition
- Our learning platform CTM Learning
- Our annual conference the All Stars
- Our High-Performance programme
- A global leadership programme
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Employee Wellbeing and Flexibility
- Our wellbeing platform Vitality
- Our Employee Assistance Programme (EAP)
- Our new private healthcare Medicash + our mental health first aiders
- Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance. We are committed to finding a setup that works for you and the business.
Sustainability Focus
- Principles of Governance, People, Planet, and Prosperity
- CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this.
CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled. All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com
In our UK and European operations, CTM uses LinkedIn to process applications for open job roles. Using only the information submitted by the applicant, LinkedIn automatically filters applications based on the criteria set by CTM’s recruitment team.
Note that this role requires a DBS and potentially an enhanced personnel check. Please apply only if you are comfortable with this.
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